Author: Jim Lundy Date: March 26, 2014
Topics: Digital Workplace, Transaction Management Research Note Number: 2014-09
Issue: How will enterprises innovate business processes using documented transactions?
Abstract: Aragon Research is observing the emergence of a new, transformative category: Digital Transaction Management.
- Currently a $500-700 million market, DTM will grow to $30 billion by YE 2020.
- By YE 2015 DTM will be a strategic imperative at large enterprises, due to its impact on virtually all aspects of how a firm is measured and evaluated for business success.
- 70% of large enterprises will have a DTM initiative underway or fully implemented by YE 2016.
- Some verticals will move even more rapidly to an all-digital arena. For example, in the key financial services vertical, 90% of providers will offer DTM to consumers and business customers by YE 2017.
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