October 21, 2021
Author: Amy Townsend
October 14, 2021
Genesys Gets 2 Steps Closer to Experience as a Service with Pointillist and Exceed.ai
By Craig Kennedy On Thursday, October 7th, Genesys, a leader in the Intelligent Contact Center (ICC) market, announced its intentions to acquire two companies, Pointillist and Exceed.ai, to increase its customer experie
September 30, 2021
2 Notable Acquisitions in the Sales Enablement Market
By Amy Townsend In the past few months, two notable acquisition announcements were made in the sales enablement market. 1. Seismic acquired Lessonly 2. Bigtincan acquired Brainshark This blog will discuss th
September 22, 2021
September Aragon Cares: California Fire Foundation
By Amy Townsend Aragon Research’s headquarters are located in Northern California - a location that’s commonly threatened by wildfires. According to fire.ca.gov, a whopping 10.1 million acres were burned in 2020, an
September 21, 2021
Nintex Acquires AssureSign to Compete With DocuSign
By Jim Lundy Partnerships can be dissolved or ended abruptly. Often it is caused by a failure to communicate. That is what happened a few short years ago when DocuSign bought SpringCM, effectively ending the Nintex part
August 24, 2021
How Did Aragon Celebrate Our Anniversary?
By Amy Townsend Last week, Aragon Research celebrated its 10 year anniversary. Naturally, we had to celebrate. This blog discusses how we celebrated this major accomplishment. Leading Up to the Anniversary Lead
August 13, 2021
Oracle Gets Serious with MySQL Heatwave Autopilot
By Craig Kennedy Earlier this week, Oracle announced the availability of MySQL Autopilot, the latest addition to MySQL Heatwave, Oracle’s in-memory query accelerator offered in the Oracle Cloud Infrastructure (OCI).
July 2, 2021
A Lesson Learned From The Mercedes-Benz Data Breach
By Amy Townsend Last week, on June 24th, Mercedes-Benz announced that the personal information of around 1,000 customers was accidentally made accessible on their cloud storage platform. The personal data included credi
June 16, 2021
Make Informed Decisions With Effective Performance Metrics
By Amy Townsend Did you know that less than 30% of organizations define business value-based performance metrics, and less than 40% of those organizations go back and track these metrics? In today’s dynamic business e
May 27, 2021
May Aragon Cares: 2021 Grateful for Nurses Virtual 5k
by Amy Townsend For our May Aragon Cares activity, we chose to get outside and walk to support our nurses! This past year has been anything but easy for our first responders, so we wanted to do something to show our app
May 21, 2021
12 Cool Technologies at Google I/O 2021
By Craig Kennedy The Google I/O 2021 developer conference came roaring back (virtually) this week after a 2-year hiatus. Last year’s conference was canceled due to the Covid-19 pandemic and this year’s conference ha
May 17, 2021
Digital Business Provides New Methods for Engaging with Customers
By Amy Townsend Supporting digital business presents exciting opportunities for organizations to create new business models, find new ways to engage with their partners and customers, and generate new business growth by
April 21, 2021
Transform Tour 2021: Transformation via Automation Recap
By Amy Townsend Today, Aragon Research kicked off our 2021 Transform Tour (sponsored by Avaya) with our first event of the year: ‘Transform Tour 2021: Transformation via Automation’. This event included two insightf
April 8, 2021
The Future of Work Is Remote, Collaborative, and Intelligent
By Amy Townsend The COVID-19 pandemic forced many employees to perform their jobs remotely. This, in turn, forced teams to collaborate virtually. Legacy applications did not serve this use case well. Thus, many vendors
March 22, 2021
Automation is Critical for Digitization
By Amy Townsend Enterprises understand that to remain competitive they must go fully digital with customer-facing documents and processes. The COVID-19 pandemic has forced many businesses to operate in a completely digi
February 25, 2021
3 Industries Where CXPs Can Be Valuable
by Amy Townsend On Tuesday, February 23, 2021, Aragon Research introduced a new market category, content experience platforms (CXP), in our research note, The Rise of Content Experience Platforms—And Why Your Website
February 18, 2021
February Aragon Cares: Child Advocates of Silicon Valley
by Amy Townsend For our Aragon Cares activity this month, we had the pleasure of making a monetary donation to Child Advocates of Silicon Valley! Who are Child Advocates of Silicon Valley? Child Advocates of Silicon Va
February 16, 2021
Three Key Areas to Incorporate Enterprise Video Now
by Amy Townsend The COVID-19 pandemic has accelerated the adoption of enterprise video drastically–2020 could truthfully be called “The Year of Video”. Not only has enterprise video empowered collaboration and p
February 10, 2021
Why HR Leaders Should Care About Digital Labor
By Amy Townsend By 2027, 60% of Global 1000 organizations will have merged their HR department and IT department to support a hybrid workforce. As an HR leader, are you taking the necessary steps to effectively support
January 27, 2021