Business and IT Glossary > Unified Communications and Collaboration (UCC)

Unified Communications and Collaboration (UCC)

Unified communications and collaboration (UCC) is the closest term that describes what we have been calling real-time collaboration. UCC as a market and set of technologies has emerged from unified communications (UC) to incorporate real-time and asynchronous collaboration capabilities into one suite.

Unified communications has always encompassed a voice-led product offering, but as the market has shifted and demand for omnichannel forms of communication has increased, buyers no longer want just voice. They want video, collaboration, and mobile, which is more than UC or UCaaS can provide.

UCC platforms allow for calls that are both voice-based and video-based, enable meetings with users and rooms, and are about the shift from instant messaging (IM) to mobile messaging, which we have termed team collaboration (the legacy term being mobile collaboration). The fervor behind UCC is an effort to recast UC with people-centric collaboration capabilities integrated into everyday business processes.

For more, head to our coverage page for unified communications and collaboration.