As the speed of business accelerates, Workflow and Content Automation (WCA) represents the consolidation of traditional workflow and content generation into a new category to support the needs of a Digital Business. WCA solutions accelerate how quickly information flows between enterprises, people, and important business systems (like Salesforce, NetSuite, Workday, Box, and SharePoint) to accelerate process cycle times and increase accuracy. Learn more about how WCA is helping enterprises to more fully automate their document workflow and business tasks.
Business users are looking to consolidate their work tools, a trend that has proliferated not just the collaboration and communications market, but the sales enablement market as well. Enterprise Social Networking (ESN) providers are responding to this trend by developing a keener focus on work, and are beginning to shift their offerings to being Work Platforms. Activity feeds are giving way to true Mobile Collaboration capabilities, and Machine Learning is being leveraged to help people find what they want faster. This research note analyzes 21 providers who each focus on the core problem of sharing knowledge.
Business users are seeking out real-time collaboration solutions to allow them to switch between modalities seamlessly without having to use isolated applications. The UCC platform brings together all of the key elements needed to share knowledge and be productive. The key elements of the platform will include Voice, Video, Collaboration, and Messaging to allow for an integrated work experience. Learn how to get started with a UCC platform by reading this research note.