August 19, 2022
Customer Service
June 2, 2022
Improve Customer Service with a Smarter Chatbot
By Ken Dulaney Why Chatbots Are Failing To Deliver On Their Promise Vice President of Research at Aragon Research, Ken Dulaney recounts his subpar experience with a chatbot. He observes how chatbots may be able to
October 9, 2011
Oracle Takes Oracle Fusion Applications to the Cloud
To view a PDF of this First Cut, click here. Author: Mike Anderson Topic: Workplace Issue: What are the technologies and architectures that enterprises should leverage in the workplace Summary: On October 5th
September 1, 2011