Unified Communications and Collaboration

With the modern, global workplace being increasingly disconnected due to differences in time and location, the need for effective Unified Communications and Collaboration is greater than ever. Legacy applications and analog processes are no longer delivering the outcomes that business users want in the Digital Era. More than anything, enterprises are seeking better and faster communications and collaboration tools. Today, it is an imperative to be able to offer voice, video, and mobile, and Unified Communications and Collaboration is filling this need.

  • How can I incorporate video into my collaboration strategy?
  • Who are the UCC providers I should be evaluating?
  • How can I measure the effectiveness of new communications and collaboration technologies?


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UCC Research

Hot Vendors in Visual Collaboration, 2017
August 3, 2017

Summary: Video content is becoming a pervasive form of sharing information and enterprises have begun to make Visual Collaboration a priority. From collaborating on mobile devices and in real-time to digital whiteboards, Visual Collaboration providers offer a variety of tools Read More >

The Aragon Research Technology Arc for Collaboration and Communications, 2017
April 10, 2017

Summary: Business users are increasingly seeking real-time capabilities to allow for more transparency and immediacy in knowledge sharing to increase productivity. This Research Note reviews 52 technologies and products Read More >

Hot Vendors in Unified Communications and Collaboration, 2017
May 9, 2017

Summary: UCC is about enabling seamless collaboration and communications with customers and partners. We identify four Hot Vendors in UCC that are offering new capabilities that will disrupt legacy providers Read More >

The Aragon Research Globe for Unified Communications and Collaboration, 2017
March 2, 2017

Summary: The market for communications is shifting to one in which multi-modal interactions will become the norm. This Research Note is a market evaluation tool that examines 14 major providers in the UCC market Read More >

Five9 Goes Global in Contact Center Market with Summer 17 Release
July 19, 2017

Five9 announced its Summer 2017 Cloud Release on July 12th, 2017, and with it a number of new capabilities that prepare it for a larger role in the enterprise. This blog highlights the shifts we see coming from Five9 Read More >

Enterprise Connect 2017: The Winners and the Leaders
April 12, 2017

This event had good buzz and traffic seemed higher this year. The one interesting thing was that many of the providers are saying the same things, often repeating each other. How do they rise above the noise?  Read More >

Jive Software Goes Private – Future is Unclear
May 2, 2017

Jive Software announced it was being purchased for US $462 Million, by a firm that is owned by Private Equity firm ESW Capital. The deal, which is just under 2x Jive’s Revenues, signals the beginning of the end of the Enterprise Social Software era Read More >

Google, LogMeIn, Polycom, and Slack Make Major Collaboration Moves
February 6, 2017

Google, LogMeIn, Polycom, and Slack all made announcements that are sure to attract attention. This blog reviews some of those announcements Read More >