As the race to digital accelerates, and as organizations continue to differentiate their products services and interactions, the need for smart and speedy human resources becomes significant. Business complexity has grown from managing simple standard processes and applications to complex, dynamic, and adaptable interactions, processes, and services for better outcomes. AI will make all resources smarter to deal with the increased speed of changes reflected in dynamic goals. This research note reviews five key Cognitive Artificial Intelligence predictions for 2017 and beyond (see Note 1).
