By Jim Lundy
Is Your Enterprise Prepared for AI and the Rise of CoPilot Assistants?
Everyone expects that Microsoft and Google will ship their Office Copilot and Google Workspace Duet products by the end of the summer. Feedback on these trusted brands has been strong.
Both Microsoft and Google have touted the early customer success enterprises are having with these initial offerings, which are still not generally available. However, all of this raises the question of whether your enterprise is prepared for all that these copilot assistants and AI will bring to the enterprise. This blog discusses some of those issues and the need to be prepared.
CoPilots and Duet Assistants Are Coming – What is Next?
Since the rise of OpenAI’s GBT 3.5, last December, the world has changed. Many enterprises are using GPT services with or without the knowledge of their managers. This raises several questions,
- “What will you do when these services are truly available?”
- “How can you make sure you put them to the best use?”
- “How do you not misuse them so that people make claims against you?”
Productivity Will Increase
First, the ability to communicate more information faster and with less work is clear. However, enterprises need to realize that these are just tools. The final product generated still needs to be reviewed, updated, and finalized before it is shared or published. This is not any different than having a contract writer do work for your enterprise. You just do not take that without doing thorough inspections and thorough reviews and you need to have guidelines in place about ownership of that content.
Content Generation
Generating new content is one of the big things sales and marketing teams will want to do. While writing an e-mail is fine, content for public consumption has issues and boundary conditions that need to be addressed. As an example, if the service generates the content, is it yours? Also, can you claim it if you do not modify it? Will third-party tools make claims that your content was computer generated and therefore is not authentic? copilot
This exact issue is happening with AI-generated novels and videos on social media channels. So this suggests that there need to be policies for the use of these copilot assistants when they become available. Aragon Research has vast experience with the issue of content and collaboration. We have been assisting enterprises with some of these issues. Stay tuned for more news on this topic. copilot
GenAI Service Selection and Information Security
Many enterprises have leaped to put controls on the kind of information that can be shared with some of the conversational search offerings. For example, Microsoft Bing, OpenAI’s ChatGPT, and Google Bard. When it comes to selecting a product for internal use and it is cloud-based, clear due diligence needs to be done to ensure the information that is shared with the service is not consumed for model training and then later reused with other clients. While Microsoft and Google have indicated that they will not allow that to happen, OpenAI only changed their policy in April 2023, with chat history being able to be ‘turned off’. Clearly, information and content governance policies need to be implemented. copilot
Bottom Line
The bottom line is that there is much work to be done to prepare for the rise of AI-based assistance called Copilots and Duets. Planning is essential and these services will do a lot to speed up the ability to create share and summarize content. However, as mentioned above these services need to be treated as sources of information. But, our feeling is humans still need to do quite a bit of review and inspection before finalizing the output from these tools. There is much more to come from Aragon Research on these topics. copilot
See the Secrets Inside Your Content LIVE with Jim!
Wednesday, July 26th, 2023 | 10 AM PT \ 1 PM ET
The Secrets Inside Your Content: How Content AI Is Changing the Game
Join Aragon Research’s CEO, Jim Lundy delves into the rapid rise and integration of Content AI and its profound impact on businesses worldwide.
Generative AI is using Content AI to make it easier to look inside of content to reach new heights of capability. With the growing belief by business leaders that AI is now real, there is increased interest in use cases for Documents, Images, Voice and Video.
On Wednesday, July 26 at 10 AM PT / 1 PM ET, unlock the power of Content AI:
- The key trends driving AI and Content AI
- How Gen AI and its intersection with Content AI are changing the content creation, content understanding and overall automation
- Understand key use cases to put Content AI to work in your enterprise
This blog is a part of the Digital Workplace blog series by Aragon Research’s CEO, Jim Lundy.
