November 12, 2019
Blogs
November 11, 2019
Your Customer Experience Must Reflect Your Brand
by Betsy Burton I’ve had a few customer experiences (CX) that got me thinking about the relationship between customer brand and customer experiences/expectations. Many organizations are still thinking about customer jo
November 8, 2019
How to Nurture Your Leads in the Middle of the Funnel
by Calvin Smith Last month, I discussed the importance of automating your top of the funnel marketing campaign. In addition, I noted several pieces of content that are optimal for that stage of the marketing funnel. So
November 7, 2019
Robotic Process Automation or Transformation?
by Betsy Burton Microsoft recently announced their robotic process automation tool for Microsoft Power Platform called Microsoft Power Automate. It is one of the many solutions that we see entering this market recently t
Microsoft Strikes Back at Amazon With U.S. DOD JEDI Cloud Win
by Jim Lundy Microsoft recently won the ten year $10 billion U.S. Department of Defense (DOD) cloud contract that is code named JEDI. Everyone thought that Amazon, which has a CIA contract was the shoe-in. Enter Microso
November 4, 2019
Altify Acquired By Upland Software
by Jim Lundy On October 7th, customer revenue optimization (CRO) provider Altify was acquired by Upland Software, a cloud-based enterprise work management software. For those wondering what CRO is, think guided selling,
Meet The Aragon Transform 19 Sponsors
by Patricia Lundy Aragon Transform is just one month away, and our marketing team is busy preparing for the event: designing banners, ordering awards, organizing food, choosing which signature cocktails to serve to our
November 1, 2019
Meet Aragon Transform ’19 Sponsor HelloSign
by Calvin Smith Acquired earlier this year by Dropbox, HelloSign is helping their customers close deals faster, onboard new hires with ease, complete documents without error, and much more with their digital workflow pl
October 31, 2019
Zoomtopia 2019: Zoom’s Secret to Success And Pivot to the UCC Market
by Jim Lundy This week, Zoomtopia 2019 took place in San Jose, California and while happiness was still the theme, Zoom signaled it wants to compete in the larger UCC market where larger providers have a more establishe
Digital Labor: Are Your Customers Talking To Chatbots Or Humans?
by Betsy Burton and Jim Lundy Jim Lundy and I were talking about a chat session he had with AT&T recently. It is interesting because after some questions were asked and information shared, the customer was informed
Are You Ready to Manage Digital Labor?
by Betsy Burton, Jim Lundy During Aragon Research’s research community meeting this week, Jim and I were discussing what it will take to manage your workforce in the future; a hybrid mixture of humans and digital labo
October 29, 2019
Ring in the New Year with CCPA
by Calvin Smith I’m sure many of you, much like me, have New Year’s resolutions. Some say they want to become more physically fit and join the gym. Others say they want to travel more, and book a spontaneous trip to
Meet Aragon Transform ’19 Sponsor Selligent Marketing Cloud
by Calvin Smith Today, we’d like to introduce you to Selligent Marketing Cloud, who is one of our gold sponsors for Aragon Transform. Selligent Marketing Cloud enables B2C marketers to maximize their interactions thro
October 25, 2019
Address Your Top of the Funnel Marketing Needs
by Calvin Smith Are you looking inside your marketing automation software and discovering that you have numerous leads sitting at the top of your funnel? Perhaps they’ve been sitting there for a while and you’ve jus
Seven Questions with Nintex’s Camden Hillas
by Patricia Lundy We started our women in technology blog series as a way to showcase the wisdom of women who are making strides in their industry, their company, and their role. How did they achieve their current succe
October 24, 2019
Is Facebook’s Cryptocurrency Libra Set Up To Fail?
by Kalyn Stockman Remember when Facebook announced the upcoming launch of Libra, a global cryptocurrency-based payments network? At first, the announcement sat well with potential consumers and investors. Cryptocurrency
Seven Questions With Topia’s Neha Mirchandani
by Patricia Lundy Our women in technology blog series introduces you to innovative women in business and tech, who are going above and beyond to transform their roles, companies, and industries, and inspiring others alo
October 22, 2019
Meet Aragon Transform ‘19 Sponsor Fuze
by Calvin Smith This week, we continue with the Aragon Transform sponsor blog series! Meet Fuze, an Aragon Transform 2019 Gold Sponsor, who is accelerating digital transformation by combining voice, video conferenci
Technology Providers Must Make Climate Change A Core Focus
by Betsy Burton, Jim Lundy Combating climate change has rightfully become a critical topic within governments, businesses, and communities. It will take leadership and coordination amongst governments and businesses suppo
October 18, 2019