September 19, 2017
Blogs
September 13, 2017
Three Key Success Factors to Transform Your Customer Experience
By Jim Sinur(Aragon Research) – Are you proud of your customer experience? Most top executives are not! According to a recent Harvard Business Review Analytic Services study with in-depth interviews involving 680
September 6, 2017
Three Ways to Future Proof Your Customer Experience
By Jim Sinur(Aragon Research) – In this competitive digital marketplace, it's becoming more and more difficult to obtain 'customers for life.' In order to maximize the lifetime value of a customer, you have to be p
VMworld 2017 Summarized in Four Words: Cloud, Partners, Security, and Workspace One
By Jim Lundy(Aragon Research) – I attended VMworld 2017 in Las Vegas and have to say it was one of the best VMworlds in recent memory. There was clearly Cloud messaging in the air and even the partner landscape sta
August 29, 2017
The Secret to Creating Excellent Customer Journeys
By Jim Sinur(Aragon Research) – Does your organization designate the touchpoints around how your customers should interact with your systems and your employees?While this approach is common among enterprises, i
August 28, 2017
Board Wars: Why Uber’s New CEO Won’t Last 24 Months
By Jim Lundy(Aragon Research) – Yesterday, Uber announced its new CEO Dara Khosrowshahi, who has been running and growing Expedia for a number of years. Khosrowshahi will now be challenged with fixing the multitude
August 23, 2017
How Demolishing Silos Will Improve the Customer Journey
By Jim Sinur(Aragon Research) – Every organization practices some degree of labor and skill specialization because of the limits of what people can do, what organizations of people can do, and system constraints. T
August 22, 2017
Allego Challenges Brainshark and CallidusCloud in Sales Training
By Jim Lundy(Aragon Research) – Allego, based in Needham, Massachusetts, focuses on developing a mobile-first video sales learning platform. It had a strong first half of 2017, displaying a growing demand for video
August 16, 2017
Week in Tech: Apple, FrontSpin, Orion Labs, Zoom
By Jim Lundy(Aragon Research) – Last week was a busy week in Tech. This blog provides a summary of the Tech Titans prepping for fall launches and startups who are trying to make their mark.Apple Preps for the
Robotic Process Automation Bots and BPM: Leverage Both for Digital Success
By Jim Sinur(Aragon Research) - Today, Robotic Process Automation (RPA) bots hold the exciting promise of replacing low level tasks initially and assisting human activity in the future. At the same time, Business
August 9, 2017
Three Ways to Use Robotic Process Automation In Your Enterprise
By Jim Sinur(Aragon Research) – Hiring consultants or temps has been a proven way for enterprises to add additional support to address workplace challenges, problems, or to balance out the workload. Today, enterprise
August 2, 2017
Nuxeo Preps for Growth, Adds Chris McLaughlin as CMO
By Jim Lundy(Aragon Research) – OpenText’s loss is Nuxeo’s gain.When Dell EMC announced last September that it was selling its EMC Division to OpenText, it was clear that not all the Documentum Executive
August 1, 2017
Three Major Types of Intelligent Bots To Use Now and In the Future
By Jim Sinur(Aragon Research) – Organizations have a number of sources for productivity, but bots look to be one of the most promising. While customer service-friendly bots are often the first off the launch pad, th
July 25, 2017
Three Types of AI to Leverage at the Customer Experience Level
By Jim Sinur(Aragon Research) - In the race to become a fully digital business, organizations have been taking advantage of better emerging methods and technologies applied to customer interactions, operational pro
Cisco Flips a Switch, Pivots to Software and Security
By Jim Lundy (Aragon Research) –A funny thing happened at Cisco Live 2017 - Cisco made a pivot to Software. We're not talking Collaboration, as Cisco has done that for years. Cisco announced what it calls Intent-based
July 19, 2017
Three Ways to Better Approach Digital Transformation
By Jim Sinur(Aragon Research) - It's time that organizations step it up when it comes to digital transformation - in ways that are not only beneficial to the internal organization, but to customers and partners as w
Five9 Goes Global in Contact Center Market with Summer 17 Release
By Jim Lundy (Aragon Research) – Five9 announced its Summer 2017 Cloud Release on July 12th, 2017, and with it a number of new capabilities that prepare it for a larger role in the enterprise. While many might view so
July 11, 2017
How AI Chatbots Can Make or Break Your Enterprise Reputation
By Adrian Bowles (Aragon Research) – AI Chatbots - software that accepts natural language input, interprets or classifies it, and then responds with natural language output or by triggering a system action – are exp
July 7, 2017
Dropbox Paper as a Digital Work Hub: Will It Lead to An IPO?
By Jim Lundy (Aragon Research) – Rumors have been circulating (via Reuters) about Dropbox looking for Underwriters for an Initial Public Offering (IPO). For Mobile Content Management firms, it has been a challenge to
June 30, 2017