September 18, 2018
Blogs
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim LundyAs an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim SinurWhile some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole SpecialeLast week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhDArtificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 6, 2018
VMworld 2018: IoT, Multi-Cloud, and Blockchain
by Jim LundyI attended this year's VMware VMworld customer conference in Las Vegas and CEO Pat Gelsinger left no stone unturned in VMware's quest to be the platform to manage multiple clouds. This blog summarizes a fe
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhDIn his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhDArthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 30, 2018
Box Competes on Two Fronts, Hard to Win at Both
by Jim LundyI attended my eighth BoxWorks event this week in San Francisco and Box was hard at work expressing its evolving story. In essence, Box wants to be more like Microsoft and Google in the office, but it also w
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhDThe hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious.The truth, however, is that
August 23, 2018
Intel CEO Search: Diane Bryant Is the Right Pick
by Jim LundyIntel's quarterly earnings have come and gone and they are still no closer to naming a new CEO. Intel CEO Brian Krzanich was forced to resign in June 2018 and current Intel CFO Brian Swan is serving as int
August 21, 2018
Three Trends Driving the Rise of Digital Work Hubs
by Nicole SpecialeThe Digital Work Hub is an emerging category of enterprise-grade software that coordinates and manages the curation, creation, and communication of business content from the individual to the ecosyste
August 17, 2018
Intelligent Contact Center Powers Five9 Record Earnings
by Nicole SpecialeOn August 6th, Five9 announced record earnings for Q2, which showed a growth of 28% since Q2 of 2017. The press release reported that revenue for the second quarter of 2018 increased to a record $61.1
August 14, 2018
DocuSign and Nintex Expand Their Portfolios: The Race to Content Automation
by Jim LundyOn the heels of our first Tech Spectrum for Workflow and Content Automation (WCA), both DocuSign and Nintex made moves to enhance their product portfolios, but the deals they made were completely different
August 9, 2018
Five Huge Trends in Workflow and Content Automation
by Nicole SpecialeWorkflow and Content Automation (WCA) is a new category of content that emphasizes document process automation. Machine creation and routing of documents is starting to replace the human creation of d
August 7, 2018
Food for Thought: Digital Donuts and DBPs
by Jim SinurDiscussion about digital can leave some organizations with a sour taste in their mouths, and for good reason. Large consultancy firms can make one feel like they hold the recipes for digital and if they are
August 6, 2018
[Vlog] 16 Google AI Announcements from Cloud Next ’18
Produced by Adrian BowlesWhether you couldn't make it to Google Cloud Next '18 or just want a thorough recap, Adrian Bowles—VP of Research and Lead Analyst—produced a vlog that provides all the highlights. Adrian o
July 31, 2018
GE Digital on the Chopping Block
by Vince Lundy and Jim LundyIn a recent strategic review that was announced on June 26th, 2018, GE indicated that it will focus on three areas going forward: aviation, power, and renewables. What it didn't announce the
Slack Knocks Off Atlassian, Buys IP for HipChat and Stride
by Nicole Speciale and Jim LundyOn July 26th, Slack and Atlassian made a loosely-worded announcement that didn't quite communicate the full impact of what occurred during their deal. This blog provides some observation
July 30, 2018