June 19, 2025
Blogs
NICE Unleashes CXone Mpower Agents: Agentic AI comes to CX
By Jim Lundy NICE Unleashes CXone Mpower Agents: Agentic AI comes to CX The evolution of Artificial Intelligence continues to reshape how enterprises interact with their customers, pushing the boundaries be
AI Paradox: Smarter Records, Sharper Risks
By Betsy Burton AI Paradox: Smarter Records, Sharper Risks As professionals in demanding fields—from medicine to emergency services—embrace AI, we're seeing a significant shift in how critical informati
Enterprise Content Management is Dead. Long Live Intelligent ECM!
By Jim Lundy Enterprise Content Management is Dead. Long Live Intelligent ECM! It feels like a lifetime ago, yet I remember it clearly. Twenty-one years ago, while helping to lead a team at Gartner, we defi
June 18, 2025
The Scale AI Shift: Meta’s Strategic Bet Amidst Market Realignment
By Jim Lundy The Scale AI Shift: Meta's Strategic Bet Amidst Market Realignment The artificial intelligence (AI) landscape is witnessing a significant reconfiguration, with recent developments surrounding S
To Live and Die In AI Part II: The Sobering Collapse of Builder.ai
By Jim Lundy To Live and Die In AI Part II: The Sobering Collapse of Builder.ai The technology world is often enamored with tales of meteoric rises, but the spectacular fall of a celebrated startup can offe
June 13, 2025
iPadOS 26: The iPad’s Full-Scale Assault on Laptop Utility
By Jim Lundy iPadOS 26: The iPad's Full-Scale Assault on Laptop Utility After its recent WWDC 2025 event, Apple described its upcoming iPadOS 26 update as “the biggest iPadOS release ever.” This is not
June 12, 2025
Databricks Unveils Lakebase Operational AI Database
By Betsy Burton Databricks Unveils Lakebase Operational AI Database June 11, 2025, Databricks officially launched Lakebase during its Data + AI Summit in San Francisco. Databricks is positioning Lakebase as
Zoom Virtual Agent 2.0: The Evolution of Self-Service Through Agentic AI
By Jim Lundy Zoom Virtual Agent 2.0: The Evolution of Self-Service Through Agentic AI The landscape of customer service is in constant flux, driven by rising customer expectations and the relentless pursuit
Apple’s AI Gambit: On-Device LLMs Now Free for Developers, Reshaping the App Landscape
By Jim Lundy Apple's AI Gambit: On-Device LLMs Now Free for Developers, Reshaping the App Landscape Apple's recent Worldwide Developers Conference (WWDC25) delivered a significant announcement that reverberates
European AI Ascends: Perplexity and NVIDIA Powering Local Models onto the Global Stage
By Jim Lundy European AI Ascends: Perplexity and NVIDIA Powering Local Models onto the Global Stage The concept of "sovereign AI" is gaining significant traction, particularly in Europe, as nations seek to cultivate
June 11, 2025
Cisco Live Unleashes AI Power: Secure Infrastructure, AgenticOps, and Streamlined Management
By Jim Lundy Cisco Live Unleashes AI Power: Secure Infrastructure, AgenticOps, and Streamlined Management Cisco Live 2025 delivered a clear message: the future of IT is AI-driven, and Cisco is building the
Cisco AI Canvas: The Network Assistant That Sees, Thinks, and Acts
By Jim Lundy Cisco AI Canvas: The Network Assistant That Sees, Thinks, and Acts Cisco Live 2025 unveiled a groundbreaking advancement for network operations: Cisco AI Canvas. More than just a dashboard, AI
Five9’s Agentic AI: Empowering CX with Self-Governing, Action-Oriented Agents
By Jim Lundy Five9's Agentic AI: Empowering CX with Self-Governing, Action-Oriented Agents The realm of customer experience (CX) is undergoing a profound transformation, with artificial intelligence leading
Ontra’s $70M War Chest Signals an AI Revolution for Legal Work in Private Markets
By Jim Lundy Ontra's $70M War Chest Signals an AI Revolution for Legal Work in Private Markets In a move that underscores the growing appetite for specialized AI in high-stakes industries, legal technology
June 9, 2025
Apple Challenges AI Reasoning Claims in New Study
By Adam Pease Apple Challenges AI Reasoning Claims in New Study Apple has entered the AI conversation with a research paper that evaluates the reasoning capabilities of large AI models—and the findings ar
AT&T and Cisco Forge a Secure Communications Alliance for the Hybrid Work Era
By Jim Lundy AT&T and Cisco Forge a Secure Communications Alliance for the Hybrid Work Era In a world where the office is no longer a single location but a fluid concept, the demand for seamless and, more importantly
When Robotaxis Get Attacked: Do Waymo Cars Need a ‘Danger Escape Mode’?
By Jim Lundy When Robotaxis Get Attacked: Do Waymo Cars Need a 'Danger Escape Mode'? The surreal images from this weekend in Los Angeles felt like a scene from a dystopian film: self-driving Waymo taxis, symbols of a hig
June 6, 2025
Apple’s AI Gambit: Will Anthropic Partnership Power a Developer Revolution at WWDC?
By Jim Lundy Apple's AI Gambit: Will Anthropic Partnership Power a Developer Revolution at WWDC? A seismic shift is rumbling through Cupertino, and it has little to do with new hardware. The tech world is abuzz with repo