August 16, 2017
Blogs
Robotic Process Automation Bots and BPM: Leverage Both for Digital Success
By Jim Sinur(Aragon Research) - Today, Robotic Process Automation (RPA) bots hold the exciting promise of replacing low level tasks initially and assisting human activity in the future. At the same time, Business
August 9, 2017
Three Ways to Use Robotic Process Automation In Your Enterprise
By Jim Sinur(Aragon Research) – Hiring consultants or temps has been a proven way for enterprises to add additional support to address workplace challenges, problems, or to balance out the workload. Today, enterprise
August 2, 2017
Nuxeo Preps for Growth, Adds Chris McLaughlin as CMO
By Jim Lundy(Aragon Research) – OpenText’s loss is Nuxeo’s gain.When Dell EMC announced last September that it was selling its EMC Division to OpenText, it was clear that not all the Documentum Executive
August 1, 2017
Three Major Types of Intelligent Bots To Use Now and In the Future
By Jim Sinur(Aragon Research) – Organizations have a number of sources for productivity, but bots look to be one of the most promising. While customer service-friendly bots are often the first off the launch pad, th
July 25, 2017
Three Types of AI to Leverage at the Customer Experience Level
By Jim Sinur(Aragon Research) - In the race to become a fully digital business, organizations have been taking advantage of better emerging methods and technologies applied to customer interactions, operational pro
Cisco Flips a Switch, Pivots to Software and Security
By Jim Lundy (Aragon Research) –A funny thing happened at Cisco Live 2017 - Cisco made a pivot to Software. We're not talking Collaboration, as Cisco has done that for years. Cisco announced what it calls Intent-based
July 19, 2017
Three Ways to Better Approach Digital Transformation
By Jim Sinur(Aragon Research) - It's time that organizations step it up when it comes to digital transformation - in ways that are not only beneficial to the internal organization, but to customers and partners as w
Five9 Goes Global in Contact Center Market with Summer 17 Release
By Jim Lundy (Aragon Research) – Five9 announced its Summer 2017 Cloud Release on July 12th, 2017, and with it a number of new capabilities that prepare it for a larger role in the enterprise. While many might view so
July 11, 2017
How AI Chatbots Can Make or Break Your Enterprise Reputation
By Adrian Bowles (Aragon Research) – AI Chatbots - software that accepts natural language input, interprets or classifies it, and then responds with natural language output or by triggering a system action – are exp
July 7, 2017
Dropbox Paper as a Digital Work Hub: Will It Lead to An IPO?
By Jim Lundy (Aragon Research) – Rumors have been circulating (via Reuters) about Dropbox looking for Underwriters for an Initial Public Offering (IPO). For Mobile Content Management firms, it has been a challenge to
June 30, 2017
Walmart Strikes Back Against Amazon
By Jim Lundy (Aragon Research) – Walmart woke up two weeks ago and discovered it has a new competitor, Amazon. This was after Amazon bought Whole Foods for US $13.7 billion. While this move caused tremors in food d
June 19, 2017
How Apple, Google, and Microsoft are Building a New Generation of Young Coders
By James Gonzales (Aragon Research) – The introduction of easily understood coding languages by major players has given children the opportunity to quickly learn the basics of coding. Major Tech Titans such as Apple,
June 13, 2017
PegaWorld 2017: Digital Transformation is about Incremental Transformation
By Jim Sinur (Aragon Research) – The theme at this year's PegaWorld was "Be Future Empowered," which goes beyond the "built for change" theme - Pegasystems is suggesting that it supports any new and emerging cloud o
HelloSign and Intelledox Raise Millions to Power Workflow and Content Automation
By Jim Lundy (Aragon Research) – Workflow and Content Automation (WCA) is a new software category emerging from the larger market that Aragon identified in 2014 called Digital Transaction Management (DTM). Two DTM Pr
June 9, 2017
The Return of the Apple iPad
By Jim LundyThis week, Apple held its World Wide Developer Conference. It was packed with news about upcoming releases of iOS 11,MacOS, and new hardware products. Our take is that one of the major takeaways from the ev
June 2, 2017
Apple’s WWDC17: 3 Predictions for iOS 11
By Jim Lundy (Aragon Research) – At yesterday’s Aragon Research Community meeting, the Aragon analysts and I discussed what Apple is doing with its current products and what might be in store for the future. One of
June 1, 2017
Digital Business Platforms Support Better Customer Experiences
By Jim Sinur (Aragon Research) – Google search the 'top ten technologies' and see what you find. I did and found that the digital business platform was on nearly every list. When I coined the term in October 2015, li
May 26, 2017
SAP Sapphire Attempts to Unlock the Digital Transformation DaVinci Code
By Adrian Bowles (Aragon Research) – In January, SAP introduced “Leonardo” as a branding umbrella for its growing portfolio of Internet of Things (IoT) services. With the HANA brand firmly established in the enter
May 23, 2017