Research Index

• The Aragon Research Globe for AI Platforms, 2024 10/24
• Making the Case for Copilots in the Contact Center 7/24
• Rapidly Emerging AI Technologies Demand AI Governance  7/24
• Three Hot Use Cases in Generative AI  6/24
• The Aragon Research Globe for the Itelligent Contact Center for SMB, 2024 2/24
• The Aragon Research Globe for Conversational AI in the Itelligent Contact Center (ICC), 2024 2/24
• The Aragon Research Globe for Itelligent Video Conferencing, 2024 1/24
• The Aragon Research Technology Arc for the Itelligent Digital Content, 2023 1/24
• Understanding the Impact of OpenAI Developer Day 1/24
• Trends in Generative AI 1/24
• The Aragon Research Market for the Intelligent Contact Center, 2024 11/23
• The Aragon Research Market Insights Guide for Artificial Intelligence in Cybersecurity, 2023 8/23
• Four Trends in Generative Content 4/23

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• Hot Vendors in Robotic Process Automation, 2018  10/18

• Hot Vendors in Customer Journey Mapping, 2018  9/18

• Hot Vendors in Business Process Management, 2018  6/18

• Decision Management Platforms Sharpen Decision Outcomes for Enterprises  5/18

• The Decision Management Framework Delivers Better Decisions  4/18

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• Five Questions on Clickwrap Transaction Platforms 9/21
• The Rise of Clickwrap Transaction Platforms: Act Now or Lose the Battle for Secure eCommerce 10/20

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• Four Trends You Can't Miss in Cloud Computing, 2023 2/23
• The Race to Multi-Cloud – Optimize Every Workload 3/22
• Sustainability in Cloud Providers 11/21
• Why Hybrid Cloud Matters in 2021 1/21
• The Digital Campus Starts with Cloud Communications 5/20

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• Five Types of Metaverse Models 2/22

• The Aragon Research Globe for Team Collaboration, 2022 1/22

• The Aragon Research Technology Arc for Collaboration and Communications, 2021 10/21

• The Aragon Research Globe for Communities, 2021: Driving Better Employee and Customer Experience 3/21

• The Aragon Research Technology Arc for Collaboration and Communications, 2020 8/20

• The Aragon Research Globe™ for Digital Work Hubs, 2020 11/19

• The Aragon Research Globe™ for Team Collaboration, 2018 7/19

• Hot Vendors in Team Collaboration, 2019 6/19

• The Aragon Research Technology Arc™ for Collaboration and Communications, 2019  3/19

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• The Aragon Research Globe for Enterprise Content Platforms, 2024  7/24
• The Aragon Research Globe for Enterprise Content Platforms, 2021  12/21

• The Aragon Research Technology Arc for Intelligent Digital Content, 2021  11/21

• Hot Vendors in Digital Asset Management, 2020  8/20

• The Aragon Research Technology Arc for Digital Transaction Management and Enterprise Content, 2020  8/20

• The Aragon Research Globe for Enterprise Content Platforms, 2020  5/20

• The Aragon Research Globe for Enterprise Content Platforms, 2019 5/19

• Hot Vendors in Workflow and Content Automation, 2018  10/18

• Hot Vendors in Intelligent Content Analytics for Image and Video, 2018  10/18

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• The Aragon Research Globe for Content Experience Platforms, 2023 7/23
• The Aragon Research Globe for Content Experience Platforms, 2021 9/21

• Hot Vendors In Digital Experience Analytics, 2021 8/21

• Hot Vendors In Content Experience, 2021 8/21

• The Rise of Content Experience Platforms–And Why Your Website And Digital Experiences Will Never Be the Same  2/21

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• The Rise of Demo Automation: Digitizing the Last Mile of the Customer Acquisition Process 12/21

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• Aragon Research Top Ten Technologies for 2028 12/22

• Aragon Research Top Ten Technologies for 2023 12/22

• Top Predictions for 2023 and Beyond 12/22

• The Aragon Research Globe for Transformation Platforms as a Service 3/22

• Top Five Questions and Answers about tPaaS Market 2/22

• Aragon Research Top Ten Technologies for 2027 1/22

• Aragon Research Top Ten Technologies for 2022 1/22

• Aragon Research Top Work Predictions for 2022 12/21

• Aragon Research's Top Business and Operations Predictions for 2022 12/21

• The Aragon Research Technology Arc for Digital Business, 2021 8/20

• The Future of iPaaS is Digital Business Transformation 7/21

• The Aragon Research Globe for Digital Business Platforms, 2021 5/21

• The Aragon Research Technology Arc for Digital Business, 2020 8/20

• Aragon Research's Governance Framework: Achieving Business Outcomes 5/20

• The Aragon Research Globe for Digital Business Platforms, 2020 3/20

• Decision Framework: Should You Support a Digital Business Platform in the Cloud? 2/20

• Market Definition for Digital Business Platforms in 2020 12/19

• The Missing Fourth Dimension in Digital Business  10/19

 
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• Hot Vendors in CoMarketing Clouds, 2023 8/23
• The Rise of CoMarketing Clouds 5/23
• The Aragon Research Technology Arc for Sales and Marketing, 2020 7/20

• Hot Vendors in Customer Experience Cloud, 2019 10/19

• Hot Vendors in Marketing Automation, 2018  10/18

• The Aragon Research Technology Arc for Sales and Marketing, 2018  4/18

• Conquer GDPR by Leveraging Policy and Technology  4/18

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• The Aragon Research Globe for Digital Transaction Management, 2022 3/22

• The Aragon Research Technology Arc for Blockchain, 2021 1/21

• The Aragon Research Globe for Digital Transaction Management, 2021 1/21

• The Aragon Research Technology Arc for Digital Transaction Management and Enterprise Content, 2020 8/20

• The Aragon Research Globe for Digital Transaction Management, 2020  1/20

• The Aragon Research Technology Arc for Digital Transaction Management and Enterprise Content Platforms, 2019  9/19

• Hot Vendors in Digital Transaction Management, 2019 7/19

• Managing Critical Content in Financial Services  12/18

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• Differentiating Characteristics of Digital Labor  8/23
• Ten Digital Labor Management Best Practices  8/23
• Five Trends in Digital Labor, 2023  5/23
• The Impact of Workplace Automation in 2023  4/23

• The Aragon Research Technology Arc for the Digital Workplace, 2021  8/20

• The Aragon Research Globe for Digital Work Hubs, 2021 12/20

• The Aragon Research Technology Arc for Collaboration and Communications, 2020  8/20

• Hot Vendors in Enterprise Backup and Recovery, 2019  10/19

• The Aragon Research Technology Arc for the Digital Workplace, 2019  2/19

• Aragon Research's Top 10 Predictions for 2019  1/19

• Better Customer Journeys and Business Growth with Meeting Automation Platforms  11/18

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• Business Transformation: Common EA and Business Architecture Questions 12/22

• Cyber War and the Rise of the Secure UC&C Era: Why Your Communications Infrastructure Needs to be Protected  2/22

• Security Planning for 2022—Use your Rear-View Mirror, Hindsight Is 20/20  2/22

• Security Is A First Priority: What Do EA Leaders Do?  9/21

• Hot Vendors™ in Security and Privacy, 2020 7/20

• The Rise of Clickwrap Transaction Platforms: Act Now or Lose the Battle for Secure eCommerce 10/20

 
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• The Aragon Research Globe for Enterprise Video, 2024  05/24
• The Aragon Research Globe for Enterprise Video, 2023  03/23
• The Rise Of Micro-Video And How It Will Impact The Enterprise  02/23
• Five Key Questions for MicroVideo, 2023  02/23
• The Aragon Research Globe for Enterprise Video, 2022  01/22

• The Aragon Research Globe for Enterprise Video, 2021  01/21

• The Aragon Research Globe for Enterprise Video, 2019  11/19

• The Rise of Video Learning: A Critical Component of the Digital Enterprise 4/19

• The Aragon Research Globe for Enterprise Video, 2018  7/18

• The Aragon Research Globe for Web and Video Conferencing, 2017  12/17

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• 2024-27 Hot Vendors in Intelligent Contact Center 9/24
• The Aragon Research Globe for the Intelligent Contact Center for SMB, 2024 2/24
• The Aragon Research Globe for Conversational AI in the Intelligent Contact Center (ICC), 2024 2/24
• Agent Assist as a Service for Contact Centers: Real-Time Coaching is Just Beginning 12/21

• The Aragon Research Globe for Intelligent Contact Centers, 2021  7/21

• Hot Vendors in Artificial Intelligence for the Intelligent Contact Center, 2021 6/21

• The Intersection of Unified Communications and Collaboration with Contact Center  11/20

• The Aragon Research Globe for Intelligent Contact Centers, 2020  6/20

• The Aragon Research Globe for Intelligent Contact Centers, 2019  5/19

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• Content Analytics in the Age of Understanding  3/22

• The Aragon Research Tech Spectrum for Intelligent Digital Content  11/21

• The Aragon Research Tech Spectrum for Document and Contract Analytics  9/19

• The Top 3 Use Cases for Voice Analytics  8/19

• Emerging Technologies: The Rise of Voice Analytics  8/19

• Hot Vendors in Document Analytics  6/19

• Emerging Technologies: Putting and Image and Video Analytics to Work  5/19

• Hot Vendors in Image and Video Analytics 5/19

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• The Aragon Research Globe for Corporate Learning, 2024 2/24
• Market Insight Guide for Learning Content and Training Providers 9/23
• The Aragon Research Globe for Corporate Learning, 2023 2/23
• Beware a False Sense of Security 1/23
• The Aragon Research Technology Arc for Employee Engagement and Learning 2/22

• The Aragon Research Globe for Sales Coaching and Learning, 2021 10/21

• The Aragon Research Globe for Corporate Learning, 2021 10/21

• Hot Vendors in Financial Wellness, 2020 10/20

• The Aragon Research Globe for Corporate Learning, 2020 7/20

• The Aragon Research Globe for Sales Coaching and Learning, 2020 7/20

• High-Stakes Learning–Going Beyond the LMS to Deliver Skills and Competency to Professionals and Customers 6/20

• Hot Vendors in Learning, 2020 6/20

• The Aragon Research Technology Arc for Employee Engagement and Learning, 2020 3/20

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• Smart Cities: Powered by Integrated Intelligence  7/18

• The Aragon Research Globe for Mobile Collaboration, 2018  5/18

• It's Time for "Find My File"  4/18

• The Smart City Imperative: Opportunities for Action in 2018  9/17

• FirstNet: Good Vision, Wrong Approach?  6/17

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• The Aragon Research Technology Arc for Sales and Marketing, 2021 12/21

• The Aragon Research Globe for Sales Enablement Platforms, 2021 6/21

• Hot Vendors in Sales Enablement, 2021 6/21

• The Aragon Research Technology Arc for Sales and Marketing, 2020 7/20

• Hot Vendors in Sales Enablement, 2020 6/20

• The Aragon Research Globe for Sales Enablement Platforms, 2020 2/20

• Hot Vendors in Customer Revenue Optimization, 2019 8/19

• Customer Revenue Optimization: Automate Sales or Get Left Behind   4/19

• The Aragon Research Technology Arc for Sales and Marketing, 2019  3/19

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• Security Is A First Priority: What Do EA Leaders Do?  9/21

• How Do Technology Providers Reach Enterprise Architects?  12/19

• Context-Driven Customer Engagement: Beyond Customer Experience (CX) Management  7/19

• What is Enterprise Architecture in 2020?  5/19

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• Digital Cities – A Solid Foundation for Smart Cities  5/21

• Smart Cities: Powered by Integrated Intelligence  7/18

• The Smart City Imperative: Opportunities for Action in 2018  9/17

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• Cyber War and the Rise of the Secure UC&C Era: Why Your Communications Infrastructure Needs to be Protected  2/22

• The Aragon Research Globe™ for Unified Communications and Collaboration, 2021  6/21

• The Aragon Research Globe™ for Video Conferencing, 2021  4/21

• The Intersection of Unified Communications and Collaboration with Contact Center  11/20

• Hot Vendors in Unified Communications and Collaboration, 2020 10/20

• The Aragon Research Globe for Unified Communications and Collaboration, 2020 4/20

• The Marketplace Race: How Integration and Customization Will Redraw the UCC Landscape  10/19

• Hot Vendors in Web and Video Conferencing, 2019 8/19

• Hot Vendors in Unified Communications and Collaboration, 2019 5/19

• The Aragon Research Globe for Unified Communications and Collaboration, 2019 4/19

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• Hot Vendors™ in Workflow and Content Automation, 2021 8/21

• The Aragon Research Globe for Workflow and Content Automation, 2020 11/20

• The Aragon Research Tech Spectrum™ for Workflow and Content Automation, 2020 12/19

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