FAQs


What does my subscription include?

Provisor Plus Includes

  • Access to existing and newly published Research
  • Participation in Research Community
  • Regular Advisory calls with Aragon Analysts.
  • 12 Month Subscription Term.
  • Subscription includes 2 users.

BIZTEX Includes

BIZTEX Service includes all Provisor Plus Features Plus:

  • BIZTEX Toolkits (for IT and Business Leaders)
  • Analyst Inquiry
  • AIN Community Participation

How long is my subscription?

Subscriptions with Aragon are for 12 months. You are billed each month for 12 months.


How do I cancel?

Aragon Research Subscriptions are 1 year terms. To cancel your paid subscription plan at the end of the term, sign in and go to the My Account page.


Is the Billing and Signup Page Secure?

Yes, Aragon uses Chargify.com which is fully PCI compliant. Chargify is Level 1 PCI Compliant, which means we are audited each year at the same level as major banks and payment processors. They are also listed on Visa’s approved vendor list.

You can review additional PCI information including SSL encryption and PCI DSS Compliance Validation Certificate here: www.chargify.com/security.


How do I get my two users access to the Aragon Insight Community (AIN)?

When you signup for your subscription, you enter the names and email addresses for each user. Each user will receive an email (within 3-8 hours) invites them to the AIN Community (powered by Yammer/Office 365). They will also get a link that shows them how to login.


How do I get my two users access to the Aragon Insight Community (AIN)?

When you signup for your subscription, you enter the names and email addresses for each user. Each user will receive an email (within 3-8 hours) invites them to the AIN Community (powered by Yammer/Office 365). They will also get a link that shows them how to login.


My users are having trouble logging in.

Watch our onboarding video for logging in. They should also clear their Web Browser Cache, which often resolves problems. If either of those do not work, registered clients can email support@aragonresearch.com or call 1 (888) 650-2586


Our company already has Office 365 from Microsoft. Is the login for AIN the same as our Office 365?

Yes. Aragon AIN uses Yammer.com, which is part of Microsoft Office 365. The login for our AIN Community leverages existing Office 365 credentials. If you have Office 365 at your firm, use your current Office 365 login.

After you login, it will then take you to the AIN Community, which is separate from other Yammer Communities you may already belong to.


Who do I contact if I have billing questions?

Send an email to billing@aragonresearch.com.


How do I access my billing account information?

Once you are activated as Subscriber, you will receive an invitation, and will be signed in to the Billing Portal to be able to access your subscription. The invite e-mail is valid for 48 hours after it is sent. If you try to use the invite after this time, you be asked to generate a new invite.


I can’t find my billing portal address?

At the bottom of statements & invoices is a link to manage their subscriptions. This link is good for 65 days. This link alone is not sufficient to sign a customer into their Billing Portal account, unless you choose to bypass email verification in your Billing Portal settings.

If you have signed in recently (from the methods above), you can access your subscription. If you have not logged in for an extended period, you will be asked to verify you identity with a new login e-mail (or entering a password, if password logins are enabled).


Will I be charged Tax for an Aragon Research Subscription?

No taxes are charged for an Aragon Research Subscription.


Are taxes charged for the purchase of individual research notes from the Aragon Store?

Yes. An individual research note is a digital good and is taxed. The tax charged is based on the billing address.


If I have more questions, who do I contact?

Call us at 1 888-650-2586 or email us at growth@aragonresearch.com.


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