Companies have always faced ethical dilemmas, but with recent digital transformation in many aspects of business, the role of a Digital Ethicist is on the rise as a way to monitor ethical decisions and weigh the impacts of
Meeting Automation Platforms (MAPs) offer capabilities that allow enterprises to effectively manage meetings, briefings, and large-scale conferences, including automated scheduling, compliance assurance, analytics, and int
Voice analytics is an emerging category that helps enterprises leverage conversations as a tool. Voice analytics uses computer listening capabilities to identify speakers and process what is being said.
Business architecture (BA) is a formal blueprint that bridges the gap between an organization's strategy and successful execution of that strategy. BA is an important part of enterprise architecture (EA) and takes many asp
Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.
With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor
The Learning Market is evolving to focus on employee engagement and ensuring that employees are trained and prepared for their specific roles and duties. This shift to content-based, digital learning benefits both the empl
The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in
Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,
Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA
Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales
Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc
Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutiny
Team collaboration has become a key component of the digital workplace landscape. It combines cross-platform synchronous and asynchronous interaction modes with elements of collaboration infrastructure that may be mobile-f
Enterprise architecture (EA) has emerged as a critical discipline which helps enterprises align their assets with their business strategy. EA bridges the gap between strategy and execution by delivering business outcome-fo
Today, enterprises are often faced with the challenging reality of the global economy, where talents and opportunities have transcended beyond country borders. The current and traditional processes are highly frustrating,
Successfully scheduling, conducting, and evaluating strategic B2B meetings is often the first hurdle in advancing the sales process or improving the customer journey. However, our current calendar and meeting processes—w
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities.
Newer technologies—especially those driven by AI—are being introduced to the contac
Today, business and IT leaders want faster outcomes and are seeking providers that can deliver on this demand.
While unified communications and collaboration (UCC) is still a market in flux, providers are answering by s
We are leaving the content management era and entering the content automation era, and in response, Workflow and Content Automation (WCA) is a new category of content that focuses on automating document processes.