Digital transaction management (DTM) is growing as a category as businesses digitally transform. Some key benefits of DTM are that it helps to improve and simplify the customer journey, and makes business outcomes faster.
With the rise of intelligence and automation, consumers and employers have an increased desire for better and faster collaboration methods. The combination of AI and the connected world has pushed enterprises to expect mor
The emergence of customer experience management (CXM) was a significant step forward in how organizations work with and sell to their customers by understanding and managing all the ways their customers experience their in
Video is becoming the go-to learning method within the enterprise. While the enterprise is often behind in the quest to provide a more enticing work experience, it is quickly catching up thanks to the latest high-quality,
Today, enterprises are leaving the enterprise content management (ECM) era that focused on storing/managing data and shifting towards extracting information from their content with intelligent content analytics (ICA). ICA
Customer Revenue Optimization (CRO) is an emerging category that can take your sales processes and outcomes to the next level. It automates the selling process and results in more deals and increased revenue for your sales
Today, cyber attacks are getting increasingly worse and enterprises need to ensure that there are reliable and effective security measures in place. As political tensions continue to rise within the U.S., the potential inc
Cryptocurrency is on the rise as more people become familiar with it and more providers incorporate it into their platforms. The digital currency has several clear benefits for the every-day user, yet still faces scrutiny
Team collaboration has become a key component of the digital workplace landscape. It combines cross-platform synchronous and asynchronous interaction modes with elements of collaboration infrastructure that may be mobile-f
Enterprise architecture (EA) has emerged as a critical discipline which helps enterprises align their assets with their business strategy. EA bridges the gap between strategy and execution by delivering business outcome-fo
Today, enterprises are often faced with the challenging reality of the global economy, where talents and opportunities have transcended beyond country borders. The current and traditional processes are highly frustrating,
Successfully scheduling, conducting, and evaluating strategic B2B meetings is often the first hurdle in advancing the sales process or improving the customer journey. However, our current calendar and meeting processes—w
As businesses have evolved into digital enterprises, demand has risen for more advanced and integrated communications capabilities.
Newer technologies—especially those driven by AI—are being introduced to the contac
Today, business and IT leaders want faster outcomes and are seeking providers that can deliver on this demand.
While unified communications and collaboration (UCC) is still a market in flux, providers are answering by s
We are leaving the content management era and entering the content automation era, and in response, Workflow and Content Automation (WCA) is a new category of content that focuses on automating document processes.
Despite all of today's talk of digital transformation, most organizations don't have the resources they need to test all of the emerging digital technologies individually, much less in typical combinations. With the rise o
With the proliferation of online spaces, digital content, and multichannel touchpoints, digital marketers face challenges in delivering valuable content to prospects and measuring the results.
Every brand and industry
Do your sales team's pain points include app overload, workflow interruption, and not enough time to customize content for prospects?
While sales enablement tools—a term that excludes all non-CRM tools—have helped s
How can enterprises—and individuals—help to minimize their chances of a cyberattack?
With the growing number of interconnected IoT (Internet of Things) devices in the enterprise, IT workers are faced with growing ch
How can perceptive input and emotive output change the way we do business?
Join Lead Analyst for AI Adrian Bowles, PhD for a live webinar as he covers these next-generation technologies, how they expand the domain of na