Why Your AI Contact Center Will Never Be the Same: Chatbots and the Rise of Digital Labor
live webinar | June 14 | 10 am PT/1 pm ET
With:
- Jim Lundy, CEO
Summary
Artificial intelligence is here and with it comes the ability to recognize customer situations and solve their problems faster. With the rise of chatbots, this marks the beginning of the shift to digital labor, meaning the automation of tasks that are performed by computer applications that were previously performed by humans. Digital labor can be used in contact centers to solve problems that humans are having with a particular product or service.
Aragon predicts that by 2021, digital labor will become a key feature of intelligent contact center offerings. This will force enterprises to plan for the ratio of human labor to digital labor. Join this webinar on June 14th with Jim Lundy, CEO and Lead Analyst for intelligent contact center, to learn and understand:
- The trends driving the rise of the intelligent contact center (ICC)
- How AI will impact the future of the contact center
- How enterprises can gain a competitive advantage in the contact center by leveraging human and digital labor
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