April 17, 2019
First Cuts
January 29, 2019
Dropbox Buys HelloSign; Moves Beyond Cloud Content Management Into DTM
by Jim Lundy and Samra Anees View a PDF of this First Cut. Summary: Dropbox announced its intent to buy HelloSign, enabling Dropbox to expand outside of cloud content management by offering a complete digital transac
January 24, 2019
Nintex Launches Nintex Sign to Streamline DTM Journeys
by Jim Lundy View a PDF of this First Cut. Summary: Nintex announced its own eSignature solution, Nintex Sign, which is powered by Adobe Sign. This move enables Nintex to offer a complete digital transaction manageme
September 26, 2018
Google Enhances Dialogflow for More Intelligent Contact Centers
by Nicole Speciale View a PDF of this First Cut. Summary: Google is adding AI-powered virtual agents, analytics, natural language understanding (NLU), and more to its Dialogflow offering. Google also introduced its
June 14, 2018
Conga Adds eSignatures and Buys Octiv – The New Race for WCA
by Jim Lundy View a PDF of this First Cut. Summary: In two recent moves, Conga added eSignatures to its content automation platform, effectively ending its partnerships with DocuSign and Adobe. It also announced the
IBM Partners with Schneider Electric, Launches Intelligent Video Surveillance Solution
by Nicole Speciale View a PDF of this First Cut. Summary: Pelco by Schneider Electric is joining forces with IBM to provide in-depth Analytics for security applications. Event: On April 11, 2018, Pelco announced t
June 12, 2018
Nextiva Launches AI-Powered NextOS: A Platform for the Era of the Customer
by Nicole Speciale View a PDF of this First Cut. Summary: NextOS, a new platform from Nextiva, is powering Nextiva Service CRM, Nextiva Chat, and Nextiva Surveys. NextIQ is the new AI feature that integrates Machine
May 17, 2018
Five9 Enhances Its Cloud Contact Center with Artificial Intelligence
by Nicole Speciale View a PDF of this First Cut. Summary: Five9 revealed the enhancement of its Cloud Contact Center Platform with Artificial Intelligence (AI) as one of several moves to promote personalized Customer
May 1, 2018
Cisco Launches Customer Journey Platform, Doubles Down for Contact Center
by Nicole Speciale View a PDF of this First Cut. Summary: Cisco announced a new cloud-based addition to its Contact Center, branded as the Customer Journey Platform (CJP), which integrates automation and supports mul
April 23, 2018
Salesforce Buys MuleSoft and Will Promote Smarter Customer Journeys
by Nicole Speciale View a PDF of this First Cut. Summary: Salesforce announced it was buying MuleSoft, which will give it access to an integration cloud, and expanded market options through hybrid deployment. Even
February 16, 2018
Thoma Bravo Invests Big in Nintex, Eric Johnson to Become Company’s CEO
by Jim Lundy View a PDF of this First Cut. Summary: The Bellevue-based, privately held Workflow and Content Automation provider announced that Thoma Bravo will become the company’s majority investor. The deal is
October 12, 2017
Box Dives Into Intelligent Content Analytics with Launch of Box Skills
by Jim Lundy View a PDF of this First Cut. Summary: On October 11th, 2017, Box Announced Box Skills, its new Intelligent Content Analytics (ICA) offering that upon launch will be able to analyze text, voice, image,
September 13, 2017
Genpact Acquires TandemSeven; Prepares for Impactful, Customer-Focused Digital Transformations
by Jim Sinur View a PDF of this First Cut. Summary: On September 7th, 2017, Genpact announced the intent to purchase TandemSeven for an undisclosed price. Event: Genpact announced that it is buying TandemSeven,
August 14, 2017
Mitel Acquires ShoreTel; Prepares for UCC Battle to Own the Enterprise
By Jim Lundy View a PDF of this First Cut. Summary: On July 27th, 2017, Mitel announced the intent to purchase UC provider ShoreTel for U.S. $430 million. Event: Mitel announced that it is buying ShoreTel for ap
June 14, 2017
IBM Buys XCC – Shifts to Digital Work Hub Approach
by Jim Lundy View a PDF of this First Cut. Summary: On May 31st, 2017, IBM announced that it was buying XCC, a German maker of Digital Work Hubs. XCC will be part of the IBM Connections Product Family. Event: IB
May 19, 2017
Cisco Acquires AI Provider MindMeld; UCC Industry Put on Notice
by Jim Lundy View a PDF of this First Cut. Summary: On May 11th, 2017, Cisco announced the intent to purchase Artificial Intelligence Startup MindMeld, which is known for its Conversational AI platform. Event: C
January 25, 2017
Cisco Innovates with the Cisco Spark Board, Redefines Meetings and Workspaces
By Jim Lundy View a PDF of this First Cut. Summary: On January 24th, 2017, Cisco announced the Cisco Spark Board, a new Interactive Meeting Device that integrates with its Cisco Spark Application and UCC Services.
July 27, 2016
LogMeIn Acquires Citrix GoToMeeting Division for $1.8 Billion
by Jim Lundy This First Cut was last updated on August 14th, 2019. Summary: LogMeIn and Citrix jointly announced that LogMeIn would acquire the Citrix GoToMeeting division for U.S. $1.8 billion. Event: On July 26th,
April 18, 2016
UCC Consolidation: Mitel Buys Polycom for $1.96 Billion
Summary: Mitel announced that it is buying Polycom for U.S. $1.96 Billion. The deal reflects the continued consolidation in the UCC Market and the growing role of activist investor Elliot Management. To download a PDF of
February 22, 2016