Press Releases - Aragon Research

2024

November 20, 2024


Aragon Research's Globe™ for AI Agent Platforms, 2025

This Aragon Research Globe™ for AI Agent Platforms examines 21 major providers in a market where use cases are continuing to expand.

November 12, 2024


Aragon Research's 2025 Globe™ for Intelligent Contact Centers Highlights the Rise of Virtual Agents

The Aragon Research Globe™ for the Intelligent Contact Center (ICCs), 2025, assesses 15 top ICC providers and reveals a major shift in the market with the emergence of virtual agents.

October 17, 2024


Aragon Research Assesses Frontrunners in the New Era of Intelligent Unified Communications and Collaboration

Aragon Research today released its Aragon Research Globe™ for Intelligent Unified Communications and Collaboration, 2025 identifying the key players driving the future of workplace communication.

October 16, 2024


Aragon Research Releases the 2025 Aragon Research Globe Report for Content Experience Platforms

Aragon Research releases its third Aragon Research Globe™ for Content Experience Platforms (CXP), 2025. This report examines 18 major providers in a market that is rapidly evolving to meet the demands of today's digital-first customers.

October 02, 2024


Building Your AI Foundation: Aragon Research's Essential Guide to the AI Platform Market

Aragon Research publishes its first Globe™ report for AI Platforms, 2024. In this inaugural report, we provide an in-depth analysis of the rapidly evolving AI platform market, evaluating 17 major providers based on their strategy, performance, and reach.

September 12, 2024


Aragon Research Announces Special Report: Hot Vendors for 2024 Part I

In its first Hot Vendors report of 2024, Aragon Research identifies emerging vendors in two markets: Intelligent Contact Center and Video AI

September 05, 2024


Aragon Research: By 2025, 50% of Enterprises Will Leverage Some Form of AI-based Coaching Agent

Aragon Research Releases its 2025 Globe™ for Enterprise Coaching. In our second Enterprise Coaching Globe, we evaluate 15 providers.

July 31, 2024


Aragon Research: Enterprises Need to Leverage AI to Understand and Automate More Content Processes

Aragon Research Releases its Sixth Aragon Research Globe™ for Enterprise Content Platforms, 2024 assessing 12 vendors in the ECP market.

July 18, 2024


Digital Transaction Management Revolutionized: AI Takes Center Stage in Driving Enterprise Growth

Aragon Research releases its eighth Aragon Research Globe™ for digital transaction management (DTM), a market that will see the rise of AI Assistants to help create, automate, and digitize paper transactions.

May 23, 2024


Aragon Research Predicts by 2025, 40% of Workflow and Content Automation Providers Will Offer an Intelligent Content Assistant

Aragon Research releases its 4th Aragon Research Globe™ for Workflow and Content Automation examining 12 major providers in this evolving market.

May 21, 2024


Aragon Research Unveils Top Ten Technologies for 2024: A Roadmap for Business and Technology Leaders

How will technologies and services evolve to support new digital business models?

May 2, 2024


50% of Enterprises will Deploy Their Own Versions of MicroVideo by 2025

Aragon Research releases its 10th Aragon Research Globe™ for Enterprise Video examining 13 major providers in this evolving market.

April 30, 2024


Leading the Era of tPaaS Solutions, Key Providers Seamlessly Blend iPaaS, Business Strategy and Integrative AI Capabilities

Aragon highlights what it means to support business transformation, and examines the tPaaS market and its leading vendors.

April 10, 2024


New Aragon Research Report Unveils How Digital Experience Analytics are Key for Enhanced Customer Journeys and Increased Conversions

Aragon Research releases its first Aragon Research Globe™ for Digital Experience Analytics. This Globe examines 11 providers in the DXA market.

February 20, 2024


Enhancing Experiences: How AI Integration is Transforming the Contact Center for Small and Medium-Sized Businesses

This new report provides a comprehensive overview of how Human and Digital Labor will evolve with the integration of AI into the Contact Center (ICC) architecture. Additionally, Aragon identifies the 10 key providers that are actively contributing to intelligent contact centers tailored for small and medium-sized businesses (SMB).

February 7, 2024


Aragon Research Publishes the 2024 Globe™ Report for Corporate Learning

The 12th annual Aragon Research Globe™ for Corporate Learning, 2024 assesses 19 major learning providers during a time when the Corporate Learning landscape is undergoing a shift from traditional LMS/LXP to a modern platform with Intelligent capabilities.

February 1, 2024


Aragon Research Predicts 65% of the Sales Enablement Platforms Will Have AI Capabilities By 2025

The Aragon Research Globe™ for Sales Enablement Platforms, 2024 examines 16 prominent providers within a market category where the incorporation of Generative AI and LLMs is set to empower the emergence of Intelligent Sales Assistants.

January 11, 2024


Aragon Research's Annual Report Reveals the Power of Intelligent Video Conferencing in a Hybrid Work Era

Aragon Research, a prominent technology research and advisory firm, has unveiled its annual Aragon Research Globe™ for Intelligent Video Conferencing, 2024. This comprehensive report assesses 17 major providers within the rapidly evolving market of hybrid work technology.

2023

December 6, 2023


Aragon Research Celebrated the 13th Annual Transform Event on Tuesday, December 5, 2023

Transform 2023, a groundbreaking all-day hybrid event, commenced with a thought-provoking analyst-led presentation on the Top Technologies for 2024 and 2029, followed by an engaging discussion with a guest panel featuring top executives in the tech industry. The virtual segment of this annual celebration wrapped up with Aragon Research's prestigious 2023 Hot Vendors Awards.

November 7, 2023


Aragon Research Says that Generative AI Has Created a New Race in the Intelligent Contact Center (ICC) Market

Aragon Research has unveiled the 2024 Aragon Research Globe™ for the Intelligent Contact Center (ICC) - the fifth edition of this comprehensive assessment. The pressing competition in the ICC space centers around Generative AI as a pivotal force and the acceleration of virtual agent solutions through low-code platforms.

November 6, 2023


Aragon Research Publishes New Research Note on How Organizations Should Use the U.S. Executive Order on AI

To provide our clients with timely, actionable advice on what this executive order means to them, Aragon Research has published a new research note titled "How Your Organization Should Use the US Executive Administration Order on AI as a Framework," written by Betsy Burton, Aragon Research's VP of Research. This note distills the essential components of the executive order, furnishing actionable insights for government agencies and private sector entities, guiding their responses and further evolution within this framework.

October 26, 2023


Aragon Research announces Special Report: Hot Vendors Part III

In its third Hot Vendors report of the year, Aragon Research spotlights emerging vendors in two distinct sectors: Generative AI and Strategic Response Management

September 27, 2023


Aragon Research Releases its 2023 Market Insight Guide Covering Learning Content and Training

The 2023 edition delves deep, profiling 19 prominent providers who specialize in Learning and Training content solutions.

August 31, 2023


Aragon Research Announces Special Report: Hot Vendors for 2023 Part II

In its Second Hot Vendors report of the year, Aragon Research spotlights emerging vendors in three distinct sectors: Co-Marketing Clouds (CMC), Digital Transaction Management (DTM), and Internet of Things (IOT).

August 10, 2023


Aragon Research Releases its First Market Insights Guide Covering AI in Cybersecurity

The Aragon Research Market Insights Guide delves into the sphere of AI-driven cybersecurity, spotlighting 21 major technology providers that are spearheading innovation in this space

July 20, 2023


Aragon Research Predicts 65% of Large Enterprises will Migrate to Content Experience Platforms by 2024

In the second report of its kind, Aragon Research examines 17 major providers in the Content Experience (CXP) market.

June 29, 2023


Aragon Research Announces Special Report: Hot Vendors for 2023 Part I

Aragon's first Hot Vendors report of the year, Aragon Research identifies emerging vendors in two markets: Communication Automation Platforms and Conversational AI.

June 15, 2023


Aragon Research Releases the 2023 Globe for Workflow and Content Automation (WCA)

Aragon Research estimates that up to 40% of enterprises have moved beyond the basic Digital Transaction Management stage to more advanced ways of generating content tied to business processes.

June 8, 2023


Digital Transaction Management Continues to Drive Enterprise Success as Leaders Tap In Artificial Intelligence

This in-depth report highlights 20 major Digital Transaction Management (DTM) providers, analyzes the power of shifting from paper based transactions to digital processes, and overviews the benefits of digital transformation through the integration of modern DTM systems in the enterprise.

May 4, 2023


Aragon Research Releases its Fifth Aragon Research Globe™ for Enterprise Content Platforms, 2023

Aragon Research's latest Globe™ for Enterprise Content Platforms (ECP), 2023 overviews the current state of the ECP market, defines the new shift to content platforms, and evaluates eleven major providers in the enterprise content platform (ECP) space.

April 20, 2023


Aragon Research Highlights Leaders, Contenders, & Innovators in New 2023 tPaaS Globe™

The Aragon Research Globe for Transformation Platform as a Service (tPaaS), 2023 examines 12 major technology providers in the tPaaS market.

March 30, 2023


Aragon Research Predicts 40% of Enterprises Will Deploy MicroVideo by By 2024

The Aragon Research Globe™ for Enterprise Video, 2023 Evaluates 14 Major Providers Leveraging MicroVideo.

March 16, 2023


Aragon Research Predicts the Communications Automation Market Will Grow to $27.4B by 2027

Aragon identifies a new market: Communications Automation Platforms (CAP). CAPs are about making communications integral to all business processes.

February 2, 2023


Aragon Research Evaluates 19 Corporate Learning Providers in New 2023 Report

Aragon Research released the annual Aragon Research Globe™ for Corporate Learning examining 19 major corporate learning providers.

January 17, 2023


Aragon Research Identifies and Evaluates 14 Conversational AI Technology Providers In the Intelligent Contact Center Space

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2023 covers 14 major providers in this market and reports specifically on their conversational AI offerings as well as some overall trends Aragon Research sees in 2023 and beyond.

January 12, 2023


Aragon Research Releases The Aragon Research Globe™ for Sales Enablement, 2023

Aragon Research identifies and evaluates 15 major providers for Sales Enablement.

2022 Press Releases

December 21, 2022


Aragon Research Releases The Aragon Research Globe™ for Digital Work Hubs, 2022

Aragon identifies and evaluates 17 providers in the digital work hub market.

December 8, 2022


Aragon Research Celebrated the 12th Annual Transform Event on Thursday

Aragon Research Celebrated the 12th Annual Transform event on Thursday, December 8, 2022.

November 23, 2022


Aragon Research Releases Its Third Hot Vendors Special Report of 2022

In its third Special Report of 2022, Aragon Research identifies Hot Vendors in two markets: Cybersecurity and Employee Engagement.

November 3, 2022


Aragon Research Releases Its Fourth Aragon Research Globe™ For The Intelligent Contact Center, 2022

In its fourth edition of the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022–published today–Aragon overviews fifteen major providers in the Intelligent Contact Center market.

September 29, 2022


Aragon Research Releases Its Second Aragon Research Globe™ For Conversational AI

In its second edition of the Aragon Research Globe for Conversational AI, Aragon overviews 20 major providers in the Conversational AI market.

September 20, 2022


Aragon Research Releases Its Aragon Research Globe™ for Unified Communications and Collaboration, 2022

In its sixth edition of the Aragon Research Globe for Unified Communications and Collaboration (UC&C), Aragon overviews 15 major providers in the UC&C market.

August 4, 2022


Aragon Research Announces Special Report: Hot Vendors Part II for 2022

In its second Hot Vendors report of the year, Aragon Research identifies emerging vendors in three markets: Computer Vision, Intelligent Contact Centers (ICC), and Conversational Artificial Intelligence (AI).

July 27, 2022


Aragon Research Releases Its Aragon Research Globe™ for Intelligent Video Conferencing, 2022

In this ninth edition of the Aragon Research Globe for Video Conferencing, Aragon overviews 20 major providers in the intelligent video conferencing market.

June 7, 2022


Aragon Research Announces Special Report: Hot Vendors Part I for 2022

Each year, Aragon Research selects Hot Vendors across multiple markets that are noteworthy, visionary, and innovative. They may have new technology that expands capabilities, a new strategy that opens up markets, or a new way of doing business that makes them worth evaluating.

In its first Hot Vendors report of the year, Aragon Research identifies emerging vendors in two markets: AI for the Contact Center and Collaboration.

May 26, 2022


Aragon Research Announces the Shift to Intelligent Video Platforms

The $47.2 Billion* collaboration market is poised to become intelligent. In its latest report, Aragon Research declares that the collaboration market will become intelligent–led by what Aragon calls intelligent video conferencing.

Aragon Research explores the business and technology trends that are fueling the intelligent video conferencing market and identifies the critical capabilities in its new report, The Shift to Intelligent Video Platforms, published today. The report states the opportunity for intelligent collaboration and communications starts with video.

April 26, 2022


Aragon Research Releases Its Aragon Research Globe™ for Workflow and Content Automation, 2022

Aragon Research identifies thirteen major providers in its Aragon Research Globe™ for Workflow and Content Automation (WCA), published today. The report states that the WCA market continues to evolve as more ways to automate content come online, partially due to the rise of content AI.

The workflow and content automation (WCA) market has evolved from its early days of running on mainframe computers. Today, it is not only rules that govern how a document is created and routed–it is the WCA platforms themselves that are becoming intelligent and able to manage many document processes without human intervention.

March 29, 2022


Aragon Research Releases Its First Ever Aragon Research Globe™ for Transformation Platforms as a Service

Aragon Research identifies twelve major providers in its first edition of the Aragon Research Globe™ for Transformation Platforms as a Service (tPaaS), published today. The report states that the tPaaS market is beginning to emerge and is expected to evolve quite quickly due to market demands.

Aragon Research is the first analyst company to identify, define, and categorize this market. tPaaS offers business strategy design, business architecture, and business process capabilities that directly leverage its iPaaS capabilities. However, unlike iPaaS, tPaaS provides the business strategy and architecture capabilities to transform their business models, designs, and operations.

March 3, 2022


Aragon Research Releases Its Sixth Aragon Research Globe™ for Digital Transaction Management

Aragon Research identifies twenty major providers in its sixth edition of the Aragon Research Globe™ for Digital Transaction Management (DTM), published today. The report states that strong DTM capabilities are a key factor of success for enterprises in 2022.

Due to the shift to remote work and digital business, demand for digital transactions has exploded over the last few years.

January 26, 2022


Aragon Research Releases Its Top Ten Technologies For 2022 and 2027

In a recent set of reports, Aragon Research released its top ten technologies organizations should leverage for 2022 and for 2027.

The technologies outlined in this report are largely relevant for shifting to an intelligent enterprise. Technology categories discussed in this report include artificial intelligence, collaboration, digital labor, security, and more.

“Enterprises must develop a plan to leverage these trends and technologies in order to increase their ability to compete in an increasingly digital business arena,” says CEO of Aragon Research, Jim Lundy. “These reports are key for enterprises’ future-state needs and planning.”

January 18, 2022


Enterprise Video is Instrumental for Better Employee and Customer Experience

Aragon Research identifies fourteen major providers in its Globe for Enterprise Video, 2022, published today.

Video is becoming the main form of content that is digested in the enterprise. This began with the huge surge in video meetings during the pandemic, but is continuing as enterprises discover the value of video for many different purposes, many of which dramatically improve employee and customer experiences. These use cases include employee training, customer support, virtual events, collaboration within organizations and between employees and customers, and so much more.

Enterprise video providers are taking advantage of the need for enterprises to organize, optimize, and deliver visual content. Their offerings and applications are being adapted and improved to help enterprises manage video content.

January 11, 2022


Aragon Identifies Team Collaboration as a Critical Asset to the Digital Enterprise

Aragon Research identifies nineteen major providers in its Globe for Team Collaboration, 2022, published today.

Over the past 18 months, team collaboration has become vital for daily work. Enterprises no longer rely on emails as a primary source of communication. Team collaboration is important for remote employees, but it is also important for first-line workers. These are individuals who don’t sit at a desk all day. Team collaboration enables first-line workers to schedule shifts, complete tasks, and more – all from a mobile device.

2021 Press Releases

December 9, 2021


Aragon Releases Its Fourth Aragon Research Globe for Enterprise Content Platforms

Aragon Research identifies eleven major providers in its fourth edition of the Aragon Research Globe™ for Enterprise Content Platforms (ECP), published today. The report states that the enterprise content market is changing as content becomes more central to digital business strategy.

December 8, 2021


Aragon Predicts the Demo Automation Market Will Reach $2.1 Billion by 2026

Aragon Research has just introduced the demo automation platform (DAP) market today in its research note, The Rise of Demo Automation: Digitizing the Last Mile of the Customer Acquisition Process. Demo automation platforms present a new approach at preparing and delivering product demonstrations.

December 2, 2021


Aragon Research Recognizes Innovation and Women in Technology Award Winners at Transform 2021

Aragon Research Inc. formally announced the winners of its 2021 Innovation and Women in Technology Awards this week at its annual December awards ceremony, Aragon Transform. This was the second year that the event was held virtually. In addition to the Innovation and Women in Tech award winners, Aragon also formally recognized the 2021 Hot Vendors, who were identified in research reports published throughout 2021.

“Even in a virtual setting, we worked hard to put on a great event that recognizes and appreciates our outstanding award winners in our Innovation and Women In Technology categories,” said Jim Lundy, CEO of Aragon Research.

October 7, 2021


Aragon Identifies Corporate Learning as a Critical Asset to the Digital Enterprise

Aragon Research identifies eighteen major providers in its tenth annual Aragon Research Globe for Corporate Learning, 2021, published today. The report states that the corporate learning market is growing as the need for learning has become a critical part of employee engagement in the post-pandemic world.

October 21, 2021


Aragon Research Releases Its Second Edition of the Aragon Research Globe for Sales Coaching and Learning

Aragon Research identifies eighteen major providers in its second edition of the Aragon Research Globe™ for Sales Coaching and Learning (SCL), published today. The report states that there has never been a greater need for digital selling, and in turn, the sales coaching and learning market is poised to grow.

September 2, 2021


Aragon Predicts That by YE 2022, 50% Of Large Enterprises Will Shift to a Content Experience Platform

Aragon Research identifies seventeen major providers in its 2021 edition of the Aragon Research Globe™ for Content Experience Platforms, published today. The report states that the web content management market is transitioning to a solution that is personalized for buyer demands and behaviors.

There is an age-old enterprise need for creating and delivering dynamic experiences to users on any device. However, current web content management systems are evolving into even more complex solutions that address enterprise content management needs in a more dynamic and agile manner. Earlier this year, Aragon Research defined this new, next-generation offering as a content experience platform.

August 16, 2021


Aragon Research Proudly Celebrates Its 10 Year Anniversary

Aragon Research was founded in 2011 with one goal: to help their clients. Since then, it has seen a steady stream of innovation and growth.

Major milestones celebrated by Aragon Research include:

  • 2011: The publication of Aragon’s first-ever research note
  • 2012: The opening of Aragon’s first office, its headquarters, in Morgan Hill, CA
  • 2013: Establishment of Globe and Technology Arc methodologies
  • 2014: Creation of new market category: Digital Transaction Management
  • 2016: Creation of new market categories: Workflow and Content Automation; Sales Enablement Platforms
  • 2017: The launch of Visual Research–the first of its kind
  • 2019: Creation of new market categories: Revenue Intelligence; Customer Revenue Optimization; Sales Coaching and Learning
  • 2020: Creation of new market categories: Content Experience Platforms; Clickwrap Transaction Platforms
  • 2021: Launched new premium subscription service–Aragon Foresight

In addition to its 10 year anniversary, Aragon is also celebrating the recent launch of its new premium subscription service: Aragon Foresight. An Aragon Foresight subscription includes Aragon’s core services plus:

August 11, 2021


Aragon Research Announces Special Report: Hot Vendors Part III for 2021

In its third Hot Vendors report of the year, Aragon Research Inc. identifies emerging vendors in two markets: Digital Experience Analytics and Workflow and Content Automation.

Digital Experience Analytics

Understanding the customer journey is critical to the success of enterprise sales and marketing. Knowing the actions a customer takes with your website and content–their ‘digital experience’– is essential for understanding how to drive growth. Recently, more advanced techniques of journey analysis have emerged to optimize the customer journey through a comprehensive approach to web analytics.

“Web analytics of the past gave a basic impression of digital engagement, but this is not enough to understand what the customer is really doing and thinking,” says Aragon CEO and Lead Analyst, Jim Lundy. “What is needed is a window into the customer journey that leverages metrics and other, richer insights to provide marketing and sales teams with a sense of how their content is being experienced. Digital experience analytics providers are emerging to meet these needs.”

August 4, 2021


Aragon Research Announces Special Report: Hot Vendors Part II for 2021

In its second Hot Vendors report of the year, Aragon Research Inc. identifies emerging vendors in two markets: Computer Vision and Content Experience.

Computer Vision

Computer vision is technology that uses artificial intelligence to intelligently recognize the content of an image or video. It involves the labeling, segmentation, recognition, and ordering of visual content for use in an application.

While computer vision is not new, its use cases are rapidly expanding. Its capabilities extend far beyond the commonly known applications in security, autonomous driving, and the like. It is increasingly being used as a way to solve a variety of different problems across a variety of emerging industry verticals.

“Because its fundamental capability is recognition and analysis, computer vision can conceivably be applied to optimize any business process where visual content is involved, ranging from law enforcement to marketing to construction to public health,” says Aragon Writer/Editor and author of the report, Adam Pease.

July 27, 2021


Aragon Research Releases It's First-Ever Globe for Conversational AI

Aragon Research’s first-ever Globe™ for Conversational AI, 2021, identifies 22 major providers in the Conversational AI market. This market is growing at a rapid rate as technology providers realize they must keep up with the demand for intelligence-powered conversational solutions across industry verticals.

Conversational AI is a set of speech-enabled technologies that process speech and text to record, transcribe, and analyze content as well as to generate speech and text in a way that seems natural to humans. A common form of conversational AI is chatbots and virtual agents, and these can be deployed in many industries for a variety of use cases.

The use cases for conversational AI are growing and expanding. Many are employee- and customer-focused, including:

  • eCommerce
  • Marketing/Pre-Sales
  • Healthcare
  • Internal Support
  • Customer Support

July 15, 2021


Aragon Research Identifies 15 Major Vendors in the Intelligent Contact Center Market

Aragon Research identifies fifteen major providers in its third annual Aragon Research Globe™ for Intelligent Contact Centers (ICCs), 2021, published today. The report states that the ICC market is in the midst of consolidation as the demand for intelligent contact centers has grown during the pandemic.

The COVID-19 pandemic made the strategic importance of intelligent contact centers more apparent than ever. The race to the intelligent contact center is on as enterprises demand modern, intelligent offerings to create better customer experiences from anywhere.

There is clear convergence of the unified communications and collaboration (UCC) and ICC markets as UCC capabilities integrate well with contact centers. For this reason, UCC and ICC are on a collision course, and more buyers are looking for an integrated offering.

Because of this growing need for intelligent contact centers, as well as the UCC and ICC market convergence, many contact center providers are shifting and advancing to provide more personalized services and more automated yet engaging customer journeys. These new offerings include enhanced virtual agent capabilities that can be deployed much quicker than in the past.

July 7, 2021


Aragon Research Identifies a New Market – Transformation Platform as a Service (tPaaS) – That Will Overtake iPaaS

The old ways of PaaS and iPaaS are no longer enough for organizations to enable and fuel business transformation. Organizations need a new type of platform service that is holistic and integrated, and starts with business transformation and automation first and foremost. Because of this growing need, and the introduction of new technology and service providers in the market, Aragon has identified a new market that is focused specifically on providing the platform and business architecture services needed to enable business transformation. It’s calling this market transformation platform as a service (tPaaS).

tPaaS offerings provide all of the core capabilities required to compete in the iPaaS market. The difference is that in addition, tPaaS offers business strategy design, business architecture, and business process capabilities that directly leverage its iPaaS capabilities, such as low-code development, business process modeling, RPA, AI, etc. While iPaaS is rooted in a traditional IT-centric integration perspective, tPaaS is specifically focused on developing a new, innovative business first and foremost.

“What makes the tPaaS market distinct is that the business model and architecture capabilities are at the core and are often the starting point for these services–not just an afterthought,” says Aragon VP Research and Fellow, Betsy Burton. “tPaaS is designed to specifically support both business users and technology users.”

June 22, 2021


Aragon Identifies 16 Major Providers in the Unified Communications and Collaboration Market

The big theme for 2021 and beyond is intelligent communications and collaboration as the age of understanding is now here.

Aragon Research identifies sixteen major providers in its fifth annual Aragon Research Globe™ for Unified Communications and Collaboration, 2021, published today. The report states that the need for integrated voice, video meetings, and messaging is vital and the unified communication and collaboration (UC&C) market is growing and changing in response.

The digital workplace is growing increasingly virtual in order to support remote work, which took off in 2020. UC&C platforms offer the ability to support different modalities of communication, which is vital to achieve seamless collaboration between people working from different places.

“One of the best ways enterprises can enable their remote teams is by providing seamless forms of communication and collaboration among employees and customers,” says Aragon CEO and Lead Analyst, Jim Lundy. “We are seeing innovative solutions from UC&C providers who are looking to help enterprises make this happen.”

June 16, 2021


Aragon Identifies 14 Major Providers in the Sales Enablement Platforms Market

Aragon Research identifies fourteen major providers in its fourth annual Aragon Research Globe™ for Sales Enablement Platforms, 2021, published today. The report states that the sales enablement platform market is now poised for the next part of its evolution—the shift to intelligence.

At the core, SEP providers offer two sets of features:

  • Sales Content Management and Automation—manage and share content in a multitude of forms—text documents, presentations and videos.
  • Sales Communications—organize cadences of communications with customers via email, phone, messaging, and video, and help them to understand engagement via advanced content analytics.

Now, the market is shifting and expanding beyond these core capabilities to the next level, guided selling, which Aragon is calling Part Two of sales enablement. This shift to intelligence means that SEPs are beginning to leverage sophisticated analytics to provide more insight into the sales process. Intelligent SEPs will be able to provide input and guidance to sales reps and managers about the right content to share and what to do at each stage of a deal.

June 2, 2021


Aragon Research Announces Special Report: Hot Vendors Part I for 2021

In its first Hot Vendors report of the year, Aragon Research Inc. identifies emerging vendors in three markets: AI for Contact Center, Conversational AI, and Sales Enablement.

AI for Contact Center

Contact centers need AI tools like virtual agents and voice and data analytics to become intelligent and remain competitive. AI for the intelligent contact center (ICC) involves the use of virtual agents for the optimization and automation of core contact center business processes.

“In the modern ICC, the customer experience is everything,” says Aragon CEO and Lead Analyst, Jim Lundy. “Virtual agents are helping to define the customer experience and are often used as the first touchstone in customer service communications, especially those initiated online.”

Aragon Research identifies four Hot Vendors in the AI for Contact Center market that stand out for 2021: AmplifAI, Revation Systems, Observe.AI, and Zammo.

Conversational AI

Conversational artificial intelligence (AI) works with speech and text to record, transcribe, and analyze content. It also comes in the form of chatbots. Conversational AI supports enterprises both internally and externally by facilitating communication through greeting, fielding basic questions, and offering increasingly advanced assistance to associates in real-time.

May 27, 2021


Aragon Identifies 16 Major Providers in the Digital Business Platforms Market

Aragon Research identifies sixteen major providers in its third annual Aragon Research Globe™ for Digital Business Platforms, 2021, published today. The report states that the digital business platform market is expanding as the need to integrate emerging technologies and data sources continues to grow.

Supporting digital business presents exciting opportunities for organizations to create new business models, find new ways to engage with their partners and customers, and generate new business growth by leveraging emerging technologies. Digital business refers to a business model or models that are specifically designed to enable organizations to proactively reach, serve, and support their customers and partners from their contextual perspective (i.e., their personal, physical, and virtual context).

To support digital business, organizations can employ the use of a digital platform to integrate many of the emerging technologies (IoT devices, analytics, apps, etc.) and data sources needed to enable new business models. And, in many cases, they want to integrate these technologies with existing and new applications, services, data sources, and systems.

May 5, 2021


Aragon Research Highlights The Post-Pandemic Race to Intelligent Video Platforms

Today, Aragon Research published its newest report, ‘The Aragon Research Globe for Video Conferencing, 2021’. The Aragon Research Globe is a market evaluation tool that graphically represents analysis of a specific market and its component vendors. Positioning in the Aragon Research Globe will reflect how complete a provider’s future strategy is relative to their performance in fulfilling that strategy in the market.

In 2020, the pandemic pushed video conferencing into the spotlight as the preferred communications interface for people to connect and meet. Over the last year, video conferencing providers enhanced their offerings and new providers emerged. Today, the video conferencing market has stronger product offerings to select from than ever before.

March 10, 2021


Aragon Research Announces New Premium Service: Aragon Foresight

Aragon Foresight is a new premium service, offered to Aragon Research clients, that will go beyond the core services included with Aragon Provisor to include 2 exclusive offerings: Visual Forecasts and Toolkits.

Aragon Foresight Visual Forecasts provide an in-depth overview of select markets, including the key trends of each market and predictions of where that market is headed. They are built on several years’ worth of independent research and data collection from Aragon’s world-class analysts.

Aragon Foresight Toolkits provide solutions to common business challenges in the form of repeatable business toolkits. Each Toolkit is filled with actionable insights to walk you through every step of the process and originated directly from the critical business issues our clients raised in briefings and inquiries.

March 9, 2021


Aragon Research Releases its First Ever Globe for Communities, 2021

Today, Aragon Research published its newest report, "The Aragon Research Globe for Communities, 2021: Driving Better Employee and Customer Experiences."

Communities, which have evolved from social networks, have historically supported the idea of broader knowledge sharing that can be team, group, or enterprise-based and involve customers and partners. Today, the Communities market is evolving and growing to meet the demand for a better user experience, specifically for two major audiences: employees and customers.

February 18, 2021


Aragon Predicts the Content Experience Platforms Market to Reach $28.8 Billion by 2025

Aragon Research has just introduced the content experience platforms (CXP) market today in its research note, The Rise of Content Experience Platforms—And Why Your Website And Digital Experiences Will Never Be the Same. Content experience platforms present a new approach at offering users a more dynamic and personalized way to interact not just with websites, but with any digital touchpoint.

January 21, 2021


Aragon Identifies Digital Transaction Management As Key To Digitizing Customer and Employee Transactions

Aragon Research identifies 21 major providers in its Globe for Digital Transaction Management (DTM), 2021, published today.

COVID-19 produced significant pressure on enterprises to accelerate their digital transformation plans, as paper can no longer be relied upon as a safe medium for transactions. On top of this...

January 14, 2021


Aragon Research Releases its 2021 Globe for Enterprise Video

Aragon Research identifies fifteen major providers in its Globe for Enterprise Video, 2021, published today.

In 2020, video went mainstream due to the surge in remote work caused by COVID-19, as most meetings and events were forced online. Because of this, video content management grew in demand as enterprises looked for ways to track, store, and manage the content associated with video use–this is where enterprise video providers have come to the rescue.

2020 Press Releases

December 15, 2020


Aragon Research Releases Its Top Technology Predictions for 2021

In a recent report, Aragon Research released its top business and technology predictions for 2021.

The predictions outlined in this report were largely influenced by the changes in the workplace brought on by the COVID-19 pandemic in 2020. Aragon predicts that these changes will have long-lasting effects on work as we know it.

December 10, 2020


Aragon Research Releases its 2021 Globe for Digital Work Hubs

In the pandemic-driven remote work area, and with the huge increase in automation that has come along with it, integration and collaboration have become key for smooth, productive processes for enterprises. The digital work hub market is adapting to meet this demand–it has grown and matured as enterprises experience the benefits of consolidating 2 or more functions typically found in standalone apps.

December 4, 2020


Aragon Research Recognizes Innovation and Women in Technology Award Winners at Aragon Transform 20

Aragon Research Inc. formally announced the winners of its 2020 Innovation and Women in Technology Awards this week at its annual December awards ceremony, Aragon Transform. This year, the event was held virtually. In addition to the Innovation and Women in Tech award winners, Aragon also recognized the 2020 Hot Vendors, who were identified in research reports published throughout 2020.

October 21, 2020


Aragon Predicts the Market for Clickwrap Transaction Platforms to Reach $15 Billion By 2025

Aragon Research has just introduced the clickwrap transaction platform (CTP) market today in its research note, The Rise of Clickwrap Transaction Platforms: Act Now or Lose the Battle for Secure eCommerce. With trillions of dollars in commerce going digital, a trend that has continued to proliferate due to the COVID-19 pandemic, enterprises have no choice but to increase their capabilities around online agreements tied to transactions.

October 1, 2020


Aragon Research Announces Special Report: Hot Vendors Part IV for 2020

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in three markets: Digital Asset Management, Financial Wellness, and Unified Communications and Collaboration.

September 29, 2020


Aragon Releases its 2020 Globe for Team Collaboration, 2020

Aragon Research identifies nineteen major providers in its Globe for Team Collaboration, 2020, published today. With the rise of remote work over the last year due to the COVID-19 pandemic, employees are in need of convenient, modern ways to communicate and connect...

September 2, 2020


Aragon Research Announces Latest Report: Hot Vendors in Employee Engagement, 2020

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in employee engagement. The existing categories of talent management and human capital management are too narrowly focused. This has driven the shift to employee engagement, which is about the entire lifecycle of the employee, not just the tools for tracking employee progress. press press press press press press press

July 21, 2020


Aragon Research Announces Special Report: Hot Vendors Part III for 2020

Each year, Aragon Research selects Hot Vendors across multiple markets that are noteworthy, visionary, and innovative. They may have a new technology that expands capabilities, a new strategy that opens up markets, or just a new way of doing business that makes them worth evaluating. In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in two markets: artificial intelligence and security and privacy.

June 18, 2020


Aragon Research Announces Special Report: Hot Vendors Part II for 2020

Each year, Aragon Research selects Hot Vendors across multiple markets that are noteworthy, visionary, and innovative. They may have a new technology that expands capabilities, a new strategy that opens up markets, or just a new way of doing business that makes them worth evaluating. In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in two markets: conversational AI and workflow and content automation.

June 16, 2020


Aragon Releases Its 2020 Globe for Intelligent Contact Centers

Aragon Research identifies fifteen major providers in its second edition of the Aragon Research Globe for Intelligent Contact Centers, 2020, published today. The report states that as virtual agents come online, the opportunity rises for enterprises to solve customer problems faster than ever before.

May 14, 2020


Aragon Research Reveals the 2020 Globe for Enterprise Content Platforms

The enterprise content management market has shifted to a platform approach since 2019. In its latest Globe report, Aragon Research looks at the enterprise content platforms (ECP) market as transitioning from a focus on managing content to one of processing and automating content.

May 6, 2020


Aragon Research Announces Special Report: Hot Vendors Part I for 2020

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in three markets: digital work hubs, learning, and sales enablement. Aragon clients can learn more about these providers by reading the Special Report: Aragon Research Hot Vendors for 2020 Part I.

April 16, 2020


Aragon Identifies Unified Communications and Collaboration As Key During Health Crisis

Aragon Research identifies fifteen major providers in its fourth edition of the Aragon Research Globe for Unified Communications and Collaboration, 2020, published today. The report states that unified communication and collaboration platforms are maturing as the modalities of voice, video, and messaging become mandatory. press press press press press press

March 23, 2020


Aragon Announces Free Inquiries For Small Businesses & Local Government Agencies During COVID-19 Outbreak

Many businesses are feeling the effects of the COVID-19 outbreak, but small businesses often do not have the same resources as large enterprises to face the unique...

March 12, 2020


Aragon Reveals the Aragon Research Globe™ for Digital Business Platforms, 2020

Aragon Research identifies sixteen major providers in its second edition of the Aragon Research Globe for Digital Business Platforms, 2020, published today. Aragon Research is the only research and advisory firm to publish a market evaluation report on major digital business platform providers.

March 3rd, 2020


Aragon Identifies Web and Video Conferencing as the Key to Enhancing Employee and Customer Journeys

Aragon Research identifies nineteen major providers in its seventh edition of The Aragon Research Globe for Web and Video Conferencing, 2020, published today. The report states that through intelligence and automation, video meetings are becoming...

February 6, 2020


Aragon Reveals the 2020 Globe for Sales Enablement Platforms

Aragon Research has published The Aragon Research Globe for Sales Enablement Platforms, 2020, today. The report states that the market continues to grow due to the need to provide sales professionals with a work platform that enables teams to share content and communicate with prospects and customers.

January 23, 2020


Aragon Research Reveals the 2020 Globe for Digital Transaction Management

Aragon Research has published the Globe for Digital Transaction Management, 2020. The report evaluates twenty key providers in a market has become known as the way to automate legacy, paper-based transactions.

2019 Press Releases

December 17, 2019


Aragon Reveals the 2020 Tech Spectrum for Workflow and Content Automation

Aragon Research has published the Tech Spectrum for Workflow and Content Automation, 2020. The report evaluates twelve key providers that are leading the charge in the WCA market.

December 6, 2020


Aragon Research Recognizes Innovation and Women In Technology Award Winners at Aragon Transform 19

Aragon Research Inc. formally announced the winners of its 2019 Innovation and Women in Technology Awards last night at its annual December awards ceremony, Aragon Transform. In addition...

November 21, 2019


Aragon Research Reveals the 2020 Globe for Digital Work Hubs

Aragon identifies eighteen major providers in its first annual Aragon Research Globe for Digital Work Hubs, 2020, published today. The report states that the emerging category of digital work hubs is beginning to support the way people—who are increasingly...

November 18, 2019


Aragon Identifies Enterprise Video as a Critical Asset to the Digital Enterprise

The enterprise video market is growing as the need for richer, video-enabled customer journeys grows. Aragon Research identifies fifteen major providers in its sixth annual Aragon Research Globe for Enterprise Video, 2019.

October 14, 2019


Aragon Research Announces Special Report: Hot Vendors for 2019 Part V

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in three markets: board meeting platforms, customer experience cloud, and enterprise backup and recovery.

September 17, 2019


Aragon Highlights The Need For Extracting Dark Data Out Of Documents In New Document And Contract Analytics Report

Aragon Research has published its first ever Tech Spectrum™ for Document and Contract Analytics, identifying 14 major providers who are helping organizations automate processes and speed up time to business...

August 21, 2019


Aragon Research Announces Special Report: Hot Vendors Part IV for 2019

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in three markets: artificial intelligence, customer revenue optimization, and web and video conferencing. Artificial intelligence is...

July 30, 2019


Aragon Research Reveals the 2019 Globe for Corporate Learning

Aragon has published The Aragon Research Globe for Corporate Learning, 2019 today. The report evaluates 19 technology and service providers that allow enterprises to manage and deliver all forms of learning.

July 25, 2019


Aragon Research Announces Special Report: Hot Vendors Part III for 2019

In its latest Hot Vendors report, Aragon Research Inc. identifies emerging vendors in five markets: conversational AI, sales coaching...

July 23, 2019


Aragon Research Reveals the 2019 Globe for Team Collaboration

Aragon identifies eighteen major providers in its fourth annual Aragon Research Globe for Team Collaboration, published today. The report states that one of the biggest opportunities for team collaboration is for...

June 19, 2019


Aragon Research Announces Special Report: Hot Vendors Part II for 2019

In its latest Hot Vendors report, Aragon Research Inc. identifies noteworthy, visionary, and innovative vendors in three markets: document analytics, global mobility management, and team collaboration.

May 31, 2019


Aragon Research Reveals 2019 Globe for Enterprise Content Platforms

Aragon identifies twelve major providers in its second annual Aragon Research Globe for Enterprise Content Platforms, published today. The report...

May 30, 2019


Aragon Research Reveals the 2019 Globe for Intelligent Contact Centers

Aragon identifies thirteen major providers in its first annual Aragon Research Globe for Intelligent Contact Centers, published today. The report...

May 15, 2019


Aragon Research Announces Special Report: Hot Vendors Part 1 for 2019

In its latest Hot Vendors report, Aragon Research Inc. identifies noteworthy, visionary, and innovative vendors in four markets: conversational intelligence, image and video analytics, unified communications and collaboration, and learning.

April 30, 2019


Aragon Research Predicts 40% of Large Enterprises Will Deploy a Customer Revenue Optimization Platform By 2022

The market for customer revenue optimization is expected to grow to over US $3 Billion by the end of year 2024, according to Aragon Research Inc.

March 1, 2019


Gartner Veteran Betsy Burton joins Aragon Research as VP and Research Fellow

Aragon Research, a technology-focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, announced that Gartner veteran Betsy Burton will be joining its analyst team as VP Research and Fellow.

February 21, 2019


Aragon Research Publishes 2019 Tech Spectrum for Sales Coaching and Learning

Aragon Research has published its first ever Tech Spectrum™ for Sales Coaching and Learning (SCL), identifying 14 major providers in this...

January 24, 2019


Aragon Research Reveals the 2019 Globe for Web and Video Conferencing

Aragon identifies twenty major providers in its sixth annual Aragon Research Globe for Web and Video Conferencing, published today. The report...

2018 Press Releases

December 19, 2018


Aragon Research Reveals the 2019 Globe for Digital Transaction Management

Aragon has published its third Aragon Research Globe for Digital Transaction Management (DTM), identifying nineteen major providers in the market and providing a comprehensive overview of their strengths and challenges. The report also offers an evaluation of the transformative effects of DTM—a market that is growing over 25% a year.

December 13, 2018


Aragon Research Reveals the 2019 Globe for Sales Engagement Platforms

Aragon has published its third Aragon Research Globe for Sales Engagement Platforms, 2019, identifying nineteen major providers in the sales engagement...

December 7, 2018


Aragon Research Honors Innovation and Women in Technology Award Winners at Aragon Transform 18

Aragon Research Inc. formally announced the winners of its 2018 Innovation and Women in Technology Awards last night at its annual awards ceremony, in addition...

November 6, 2018


Aragon Research Identifies New Business Application Category: Meeting Automation Platform

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading strategic research and trusted advisory services, introduced meeting automation platforms today in its research note Better Customer Journeys and Business Growth with Meeting Automation Platforms.

October 19, 2018


Aragon Research Reveals 2018 Hot Vendors Part IV That Enable Automation and Collaboration

Aragon Research Inc. published its Hot Vendors Part IV today, identifying noteworthy, visionary, and innovative vendors in six markets: Image and Video Analytics...

October 4, 2018


Aragon Research Says Sales Engagement Platform Market Value to Reach $5.59 Billion by 2023

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading visual research and trusted advisory services, published a...

October 4, 2018


Aragon Research Announces New Service Offering BIZTEX Plus

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading visual research and trusted advisory services, announced a new service offering today, BIZTEX Plus. BIZTEX Plus is a new service from Aragon that includes Strategic Reports, Toolkits, and Visual Forecasts, along with core research and advisory.

September 5, 2018


Aragon Research Announces Hot Vendors Part III for 2018

In its latest Hot Vendor reports, Aragon Research Inc. identifies noteworthy, visionary, and innovative vendors in four markets: Blockchain, Customer Journey Mapping, Intelligent...

August 14, 2018


Aragon Research Publishes the 2018 Globe for Digital Business Platforms

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading visual research and trusted advisory services...

August 2, 2018


Aragon Research Publishes 2018 Tech Spectrum for Workflow and Content Automation

Aragon Research has published its first ever Tech Spectrum for Workflow and Content Automation (WCA), identifying thirteen major providers in this emerging market.

July 25, 2018


Aragon Research Announces Hot Vendors Part II for 2018

In its latest Hot Vendor reports, Aragon Research Inc. identifies noteworthy, visionary, and innovative vendors in five markets: Digital Business Platforms (DBP), Document...

July 10, 2018


Aragon Research Publishes the 2018 Globe for Enterprise Video

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading visual research and trusted advisory services, announced the publication of...

June 22, 2018


Aragon Research Reveals the 2018 Globe for Corporate Learning

Aragon has published the Aragon Research Globe for Corporate Learning, 2018, identifying twenty-one major providers in the Learning market and highlighting their strengths and challenges. The report also identifies major trends in the market such as microlearning, the rise of AI and predictive analytics in Modern Learning Platforms, and the emergence of what Aragon calls Learning Assistants. 

June 7, 2018


Aragon Research Announces Hot Vendors in BPM, DTM, and Sales Engagement

The Hot Vendors identified by Aragon Research Inc. in the Business Process Management (BPM), Digital Transaction Management (DTM), and...

May 25, 2018


Aragon Research Reveals the 2018 Globe for Mobile Collaboration

Aragon has published its Aragon Research Globe for Mobile Collaboration, 2018, identifying nineteen major providers in the Mobile Collaboration market and highlighting...

April 5, 2018


Aragon Research Publishes the 2018 Globe for Unified Communications and Collaboration

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading visual research and trusted advisory services, announced the publication of its second Globe report for Unified Communications and Collaboration.

March 6, 2018


Aragon Research Reveals First Globe for Enterprise Content Management

In an era of Digital Transformation, the challenge isn’t storing content—it’s the ability to put content to work in Content Enabled Business Applications...

February 28, 2018


Xerox Veteran Julie Dorey Joins Aragon Research

Aragon Research, a technology-focused research and advisory firm committed to providing thought leading visual research and trusted advisory services, announced...

January 8, 2018


Aragon Research Reveals the 2018 Globe for Digital Transaction Management

Paper is still the dominant medium used to conduct business transactions. At the start of 2018, Aragon Research Inc. estimates that less than 30% of all document processes are fully digital inside the enterprise. According to the research firm, documents and document processes should be one of the first things enterprises look to automate due to their impact on business outcomes, especially time to revenue.

2017 Press Releases

December 8, 2017


Aragon Research Announces Winners of the 2017 Aragon Innovation and Women in Technology Awards

Aragon Research Inc. has formally announced the winners of its 2017 Innovation and Women in Technology Awards, in addition to recognizing the winners of its Hot Vendor Awards. The Innovation Awards recognize providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. The Women in Technology Awards recognize those women who are igniting pathways to success inside their organizations, from their roles in marketing, to IT, to executive leadership.

December 6, 2017


Aragon Research Reveals the 2017 Globe for Web and Video Conferencing

By 2022, 65% of conference rooms will be video-enabled, according to Aragon Research Inc. Because of Cloud and lower hardware prices, the research firm is seeing...

November 16, 2017


Aragon Research Disrupts Research and Advisory Market with New Video-Enhanced Research Notes

Aragon Research Inc. announced its new Visual Research offering today. Visual Research takes traditional, text-based research documents and combines them with...

November 7, 2017


Aragon Research Reveals the 2017 Globe for Sales Engagement Platforms

Currently worth just over U.S. $1 Billion, the market for Sales Engagement Platforms will grow to be worth $5 Billion by 2021, according to Aragon Research Inc. The explosive growth of SEPs is due to the potential they offer—to eliminate the fractured state of sales tools and provide a complete Digital Selling environment, equipped with key capabilities such as advanced Content Analytics.

October 30, 2017


Aragon Research Reveals the 2017 Globe for Social Software

The Customer Journey is one of the top issues for enterprises today. While a Community acts as a Knowledge Network that combines content, information, and tacit knowledge...

September 29, 2017


Aragon Research Reveals the 2017 Tech Spectrum for Customer Journey Mapping

Today, many organizations still rely on analog processes, such as customer surveys, to try and discern what their customers want and how effective and satisfactory their...

September 19, 2017


Aragon Research Announces Hot Vendors in Modern Content Management for 2017

Today, many companies still rely on unwieldy enterprise software applications that are difficult to configure, maintain, and update as business processes evolve. This results in organizations lacking the ability to quickly execute and react in real-time. Aragon Research Inc. says that operating an agile business in this competitive era of Digital Transformation requires a different approach.

September 12, 2017


Aragon Research Predicts 50% of Enterprises Will Deploy Content Analytics by 2021

While Enterprise Content Management (ECM) is important, it is no longer sufficient enough when it comes to content in the digital enterprise. Enterprises now require...

September 6, 2017


Aragon Research Announces Hot Vendors Part IV, 2017

As enterprises look to digitally transform, they are increasingly seeking new technologies that enable automation, foster productivity, and have more integration capabilities...

August 3, 2017


Aragon Research Announces Hot Vendors in BPM, Enterprise Video, and Visual Collaboration

The need for agility and speed is a top priority for enterprises who are looking to replace analog processes with fully digital end-to-end processes. In every area of the business, the goal is operational excellence. The Hot Vendors identified by Aragon Research Inc. in the Business Process Management (BPM), Enterprise Video, and Visual Collaboration markets are helping enterprises increase efficiency by enhancing processes and by collaborating visually to reach their business goals faster.

June 29, 2017


Aragon Research Announces Hot Vendors in AI Chatbots and Digital Transaction Management

Aragon Research, a technology focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, published...

June 22, 2017


Aragon Research Identifies Innovative Vendors in AI and Streaming Analytics, Digital Business Platforms, and Sales Enablement

Aragon Research, a technology focused research and advisory firm committed to providing thought leading strategic research and trusted...

June 2, 2017


Aragon Research Announces Hot Vendors in BPM, Enterprise Video, and Visual Collaboration

The visual enterprise is quickly becoming a reality. With the explosion of live video broadcasts, user-generated content, and the saturation of instantaneous video on social media feeds and applications, the need to harness and manage all forms of video content, wherever it lives and whoever it is generated by, is going to become a critical need for the enterprise, according to Aragon Research Inc.

May 23, 2017


Aragon Research Introduces New "Digital Work Hub" Market Category

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading strategic research and trusted advisory services, released its...

May 19, 2017


Aragon Research Says a Transformational Shift to Learning Platforms Is Underway

Following suit of other major markets, such as CRM, the Learning market is experiencing a shift to platforms, which will power innovation and allow enterprises to...

May 9, 2017


Aragon Research Publishes First Hot Vendor Report for 2017: Unified Communications and Collaboration

Aragon Research, a technology focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, published its Hot Vendors in Unified Communications and Collaboration (UCC), 2017 today. The report is the first one in the 2017 Hot Vendor series and identifies four new providers in the UCC market and the capabilities that set them apart from their competition.

April 11, 2017


Aragon Research Predicts Global Mobility Management Market to Reach $11 Billion by 2023

Aragon Research, a technology-focused research and advisory firm committed to providing thought-leading strategic research and trusted advisory services, released its...

March 8, 2017


Gartner Veteran Ken Dulaney Joins Aragon Research

Aragon Research, a technology-focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, announced that...

March 3, 2017


Artificial Intelligence Analyst Adrian Bowles Joins Aragon Research

Aragon Research, a technology-focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, announced that Adrian Bowles will be joining its team as Vice President of Research and Lead Analyst for Artificial Intelligence (AI).

March 2, 2017


Aragon Research Publishes Its First-Ever Globe Report for Unified Communications and Collaboration

Aragon Research, a technology focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, introduced...

March 1, 2017


Aragon Research Publishes First-Ever Market Evaluation Report on Digital Business Platforms

Aragon Research, a technology focused research and advisory firm committed to providing thought leading strategic research and trusted advisory services, introduced its...

February 3, 2017


Aragon Research Says 60% of Mobile Collaboration Providers Will Support Chatbots by End of 2017

Aragon Research introduced its Tech Spectrum Market Evaluation Report for Mobile Collaboration, 2017. The report evaluates 16 major mobile collaboration providers and provides a guide to the trends and technologies that are shaping the market for this year and beyond.

Press Release Archive

2016


12/15/16 Aragon Research Evaluates 23 Web and Video Conferencing Providers in 2016 Globe Report

12/5/16 Aragon Research Evaluates 17 Mobile Content Management Providers in Its Latest Globe Report

12/2/16 Aragon Research Announces Winners of 2016 Hot Vendor and Innovation Awards

11/2/16 Aragon Research Publishes First-Ever Globe Report on Digital Transaction Management

10/5/16 Aragon Research Publishes Its First-Ever Globe Report for Emerging Sales Engagement Platforms Market

9/26/16 Aragon Research Identifies New Digital Business Category: Workflow and Content Automation

9/23/16 Aragon Research Identifies 21 Social Software Providers Who Signify a Shift in the Enterprise Social Networking Market

8/17/16 Aragon Research Announces Part VI of Its Hot Vendors for 2016

8/3/16 Aragon Research Announces Part V of Its Hot Vendors for 2016

7/21/16 Aragon Research Launches Digital Transformation Boot Camps

7/20/16 Aragon Research Announces Part IV of Its Hot Vendors for 2016

6/30/16 Aragon Research Announces Part III of Its Hot Vendors for 2016

6/23/16 Aragon Research Introduces Aragon Live: A New Open Research Community

6/9/16 Aragon Research Announces Part II of Its Hot Vendors for 2016

6/8/16 Aragon Research Forecasts the Sales Engagement Platform Market to Grow to U.S. $5 Billion by 2021

6/1/16 Aragon Research Introduces the Digital Maturity Model to Help Enterprises Accelerate Digital Transformation

5/25/16 Aragon Research Announces Its Hot Vendors in Digital Transaction Management, 2016

5/11/16 Aragon Research Publishes Third Globe on Enterprise Video, 2016

5/5/16 Aragon Announces Part I of Its Hot Vendors for 2016: Sales Enablement and Enterprise Video

4/6/16 Former Grant Thornton Global CIO Rob McGillen Joins Aragon Research

4/6/16 Aragon Research Launches Consulting Practices, Forms Strategic Partnership with Practically Digital

3/31/16 Gartner Veteran Jim Sinur Joins Aragon As Research Fellow

3/3/16 Aragon Research Publishes Third Globe Report on Corporate Learning, 2016

2015


12/28/15 Aragon Research Publishes Globe Report on Web and Video Conferencing, 2015

12/16/15 Aragon Research Announces New Tech Spectrum Report on Digital Transaction Management

12/4/15 Aragon Research Announces the Winners of the Hot Vendor and Innovation Awards, 2015

11/24/15 Aragon Research Announces Its First-Ever Hot Vendor and Innovator Awards Ceremony 

11/17/15 Aragon Research Publishes Second Globe Report on Mobile Content Management, 2015

11/16/15 Aragon Research Publishes Its Hot Vendors for Sales Enablement, 2015

10/26/15 Aragon Research Publishes Its Third Globe Report on Social Software

9/10/15 Aragon Research Announces Its Hot Vendors for Mobile Backend As a Service, 2015

9/10/15 Aragon Research Announces Its New Tech Spectrum Report on Mobile Collaboration

9/2/15 Aragon Research Announces Its New Tech Spectrum Report on Sales Communications

7/22/15 Aragon Research Announces Part IV of Its 2015 Hot Vendor Report

7/17/15 Aragon Research Announces Part III of Its 2015 Hot Vendor Report

7/15/15 Aragon Research Announces Part II of Its 2015 Hot Vendor Report

5/29/15 Aragon Research Announces Part I of Its 2015 Hot Vendors

5/11/15 Aragon Research Publishes Its Second Globe Report on Video Content Management

5/6/15 Aragon Research and Penton Technology Join Forces for Executive Insights at IT/Dev Connections

5/6/15 Aragon Research Announces Strategic Partnership with Penton Technology

3/17/15 Aragon Research Announces the Aragon Research Tech Spectrum Vendor Evaluation Methodology

3/06/15 Aragon Research Publishes Its new 2015 Globe Report for Enterprise Learning

2/20/15 Aragon Expands Its Business Leader Focus to Include Sales and Marketing

2014


10/15/14 Aragon Announces Publication of the Aragon Research Globe for Mobile Content Management, 2014

9/17/14  Aragon Research Globe for Enterprise Mobile Management, 2014

9/15/14 Aragon Research Announces the 2015 Aragon PCMC Conference

7/02/14 Aragon Research Announces Part III of Its 2014 Hot Vendor Report

6/30/14 Aragon Research Announces Part II of Its 2014 Hot Vendor Report

6/26/14 Aragon Research Announces Publication of Its Aragon Research Globe Report for Social Software

6/12/14 Aragon Research Announces Part I of Its 2014 Hot Vendors Report 

4/23/14 Aragon Research Publishes Its Globe Report for Video Content Management

4/7/14 Aragon Research Delivers New, Enhanced Business Services for Business and IT Leaders

4/7/14 Aragon Research Launches New Interactive Content

4/7/14 Aragon Research Launches New Services, Shifts Research Publishing from Text to Interactive

3/26/14 Aragon Research Predicts Digital Transaction Management Market to Reach $30 Billion by 2020

1/17/14 Aragon Research Announces Publication of the Aragon Research Globe for Video Recruiting, 2014

1/09/14 David Mario Smith Joins Aragon Research

2013 —


11/21/13  Aragon Research Announces New Corporate Headquarters in Silicon Valley

9/30/13 Aragon Research Announces Publication of Its Aragon Research Globe for Enterprise Learning

9/19/13 Aragon Research Announces Its Fall Agenda: Mobile, Social, Innovation, Video

7/23/13 Aragon Research Announces Its Hot Vendors for Social Business

6/26/13 Aragon Research Announces Its Aragon Research Globe for Real-Time Collaboration, 2013

2/19/13 Sales Veteran John Lundy Joins Aragon Research

2/01/13 Aragon Research Announces the Technology Arc Research Methodology

1/04/13 Aragon Research Announces the Aragon Research Globe for Enterprise Mobile Management Software, 2013  

8/16/12 Aragon Research Announces Its Aragon Research Globe for Enterprise Social Software 2012

7/30/12 Gartner Veteran Lou Latham Joins Aragon Research

6/28/12 Aragon Research Announces Its Hot Vendors for 2012

12/07/11 Aragon Research Introduces the Aragon Research Globe Vendor Evaluation Methodology

08/16/11 Gartner Veterans Form Aragon Research