The Aragon Research Globe™ for Unified Communications and Collaboration, 2018: Shifting to People Centric Collaboration
The market for communications and collaboration is in flux. Intelligence is becoming the norm for video room systems, and chatbots and agents are poised to accelerate the shift toward multi-modal interactions as the norm. Voice, video, and messaging communications and collaboration will drive the future of this market.
In 2017, more providers invested in their messaging platform as demand for chatbots started to pick up. As messaging becomes a larger part of the communications landscape, mobile collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool.
Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This research note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
Research Note Details
Topic: Unified Communications and Collaboration
Issue: Who are the UCC vendors and how are they evolving?
Research Note Number: 2018-9
Length: 28 pages
File Size: 6.8 MB
File Type: Portable Document Format (PDF)
Publisher: Aragon Research
Jim Lundy, CEO of Aragon Research