How We Build A Forecast of the Market
This data is collected year over year, allowing analysts to offer informed, actionable insights based on years of objective data. These insights are then used to analyze the trends of each market and predict where each market is headed.
Key Benefits of Visual Forecasts
Latest Visual Forecasts
Worldwide Workflow and Content Automation 2020-2026 Forecast
The market for workflow and content automation expanded in 2020. Increasingly, enterprise leaders demand a more
unified and rationalized approach to managing their mission- critical content and core business processes. New platforms
assist enterprises in the optimization of key processes surrounding documents and other digital assets.
Worldwide Enterprise Content Platform 2020-2026 Forecast
Enterprises still need to manage business documents as records, which means ECPs will never go away. That said, the need to leverage content to gain better understanding is giving way to new auxiliary markets such as content automation and content analytics.
Worldwide Intelligent Contact Center 2020-2026 Forecast
The market for the intelligent contact center is being fueled by two key trends: the need for a robust global and scalable cloud-based contact center and the need to staff it with both human and digital labor. Digital labor refers to computer- based digital and virtual agents. Hybrid cloud is growing but the strategic nature of content management is less than it was ten years ago. Enterprises will be able to make the transition from on-premise systems by leveraging hybrid cloud approaches. Enterprises should look at their contact center as one that can help deliver a better employee or customer experience (e.g., internal vs. external calls).