The Aragon Research Globe™ for Intelligent Contact
Centers, 2020

Research Note

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Summary

The Aragon Research Globe™ for Intelligent Contact Centers examines 15 major providers in a market that is shifting to become more automated, integrated, and infused with digital labor. With virtual agents coming online, the opportunity for enterprises is to solve customer problems faster than ever before.

Identified Vendors:

8x8
Altitude Software
Aspect
Avaya
Cisco
Five9
Fuze
Genesys
Intermedia
Mitel
NEC
NICE inContact
Talkdesk
Unify
Vonage

Research Note Details

Topic: Intelligent Contact Center
Issue: Who are the intelligent contact center providers and how will they evolve?
Research Note Number: 2020-22

Length: 36 pages
File Size: 3 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

jim lundy team 150x150 - The Aragon Research Globe™ for Intelligent Contact Centers, 2020

 

 

 

 

 

Jim Lundy, CEO of Aragon Research

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