Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

Part III of our Hot Vendors for 2018 recognizes noteworthy, visionary, and innovative vendors in blockchain, customer journey mapping, intelligent contact center, and learning.

Read this Special Report to discover how these Hot Vendors are helping to transform their markets.

2018 Aragon Research Hot Vendor 1000px x 298px e1520012047821 - Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

The number of blockchain providers is growing rapidly and many enterprises are conducting blockchain pilots. Our four Hot Vendors exemplify how to put blockchain technology to use in innovative ways that have the potential to radically change the business landscape.

Chainalysis     Chainlink     Harbor     Symbiont

hv blockchain 2018 preview - Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

 

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Customer journey mapping (CJM) is essential for enhancing customer experiences, which in turn, can lead to improved customer loyalty, assuming the services or products offered by an organization are competitive. These three Hot Vendors in CJM provide methods, techniques, and tools that give enterprises an outside-in view of their customer experiences and processes.

Axellience     Signavio     UXPressia

hv cjm 2018 preview - Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

 

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For contact centers, it has become increasingly important to integrate various modes of communication and technologies that support customer journeys. In this research note, Aragon identifies three Hot Vendors that exemplify these market shifts.

Talkdesk     Twilio     UJET

hv intelligent contact center 2018 - Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

 

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The learning market is experiencing a shift to modern learning, as the demand for video and other robust learning content begins to surge. These five Hot Vendors are enabling this trend by encouraging user engagement, retention, and more efficient application of knowledge.

Content Raven     CrossKnowledge     PlayerLync     Pluralsight     SpeachMe

hv learning 2018 preview - Special Report: Aragon Research Hot Vendors™ for 2018 (Part III)

 

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