Hot Vendors™ in Intelligent Contact Center, 2018

Research Note

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Summary

Traditional communication methods are not enough to meet the needs of the digital enterprise and support its continued growth.

The digital enterprise has outgrown traditional voice response systems, and now requires digitization of previous communication and collaboration methods for an integrated experience that supports the state of the market.

Contact center is becoming a more integrated, cloud-based, and connected experience. Newer technologies,
especially those driven by AI, are becoming increasingly prominent in contact center platforms, and the landscape has shifted away from traditional silos of communication to expand proficiency in addressing customer needs in evolving markets.

These three Hot Vendors enable enterprises to accelerate business results on the contact center front.

Identified Vendors: 

Talkdesk
Twilio
UJET

 

Research Note Details

Topic: Intelligent Contact Center (ICC)
Issue: Who are the contact center providers and how will they evolve?
Research Note Number: 2018-35

Length: 10 pages
File Size: 23.4 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Author:

Aragon Analyst Nicole Speciale

Nicole Speciale, Associate Analyst