The Aragon Research Globe™ for Intelligent Contact Centers, 2019
Aragon Research releases its first Aragon Research Globe™ for Intelligent Contact Centers. It examines 13 major providers in a market that is in the midst of a transition from traditional offerings to AI-based ones. This shift will signify the beginning of the rise of digital labor.
Research Note Details
Topic: Intelligent Contact Center
Issues: Who are the intelligent contact center providers and how will they evolve?
Research Note Number: 2019-23
Length: 31 pages
File Size: 5.5 MB
File Type: Portable Document Format (PDF)
Publisher: Aragon Research
Jim Lundy, CEO of Aragon Research