The Aragon Research Globe™ for Intelligent Contact Centers, 2019

Research Note

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Summary

Aragon Research releases its first Aragon Research Globe™ for Intelligent Contact Centers. It examines 13 major providers in a market that is in the midst of a transition from traditional offerings to AI-based ones. This shift will signify the beginning of the rise of digital labor.

 

Research Note Details

Topic: Intelligent Contact Center
Issues: Who are the intelligent contact center providers and how will they evolve?
Research Note Number: 2019-23

Length: 31 pages
File Size: 5.5 MB 
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

Aragon Analyst Jim Lundy

Jim Lundy, CEO of Aragon Research