Aragon Research’s Top Work Predictions for 2022

Examine these trends and adjust business plans accordingly

Research Note

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Aragon’s top predictions for 2022 and beyond for enterprise work cover several accelerating areas of interest. Both end users and vendors should closely examine these trends and adjust business plans accordingly.


The workplace has changed dramatically, both in terms of its physical characteristics and through the applications and technologies deployed to support it. Diversity in the organization will not only mean human diversity but diversity that includes digital labor, or AI-driven capabilities that in some cases manage humans. Content will become richer. The smartphone could usurp the more powerful desktops and laptops as a means to accomplish work. Lastly, we will see major convergence among the traditionally independent enterprise applications, such as contact center and UC&C pushed by the increasing adoption of digital business models.

Research Note Details

Topic: Digital Business
Issue: What are the key trends in digital work for 2022?
Research Note Number: 2021-50
Length: 10 pages
File Size:  1 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Jim Lundy

Jim Lundy, CEO and Lead Analyst

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Betsy Burton, VP of Research and Aragon Fellow

Ken Dulaney

Ken Dulaney, VP of Research and Aragon Fellow


Craig Kennedy, Sr. Director of Research

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Adam Pease, Associate Analyst and Editor

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