Summary

Aragon’s top predictions for 2022 and beyond for enterprise work cover several accelerating areas of interest. Both end users and vendors should closely examine these trends and adjust business plans accordingly.

Introduction

The workplace has changed dramatically, both in terms of its physical characteristics and through the applications and technologies deployed to support it. Diversity in the organization will not only mean human diversity but diversity that includes digital labor, or AI-driven capabilities that in some cases manage humans. Content will become richer. The smartphone could usurp the more powerful desktops and laptops as a means to accomplish work. Lastly, we will see major convergence among the traditionally independent enterprise applications, such as contact center and UC&C pushed by the increasing adoption of digital business models.