Conversational artificial intelligence (AI) providers offer enterprises tools to streamline and automate the process of deploying intelligent virtual assistants and chatbots. Aragon has identified four vendors in conversational AI that are making an impact in the conversational AI market.

Identified vendors: 

DRUID     
Dubber      
Rezolve.ai        
UIB

Introduction

Last year’s pandemic brought many changes to the way we think about the value of conversational artificial intelligence (AI) for the enterprise. A shift towards e-commerce and a reorientation of the workforce towards remote, distributed teams of knowledge workers has revealed new ways that conversational AI can add value for the enterprise. 

Conversational AI works with speech and text to record, transcribe, and analyze content. It also comes in the form of chatbots, which we have also called virtual agents. These systems support enterprises internally and externally by facilitating communication through greeting, fielding basic questions, and offering increasingly advanced assistance to associates in real-time. The conversational AI market is growing as vendors proliferate. Low code solutions, content analytics, intelligent virtual agents, and the rise of new use cases are accelerating the growth of the sector. 

In this Research Note, we highlight four providers who stand out in the conversational AI market based on their unique capabilities. Before diving into the providers, it is important to get a deeper understanding of conversational AI and of the trends that are driving the market.