The Aragon Research Technology Arc™ for Collaboration and Communications, 2021

What are the microtrends impacting the adoption of collaboration and communications solution?

Research Note

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Aragon Research introduces its 2021 Technology Arc™ for Collaboration and Communications. These solutions are becoming more vital as enterprises shift to support remote teams of hybrid workers. This edition features 38 technology and market profiles that are split between the emerging, adopting, and mature arcs.


In the wake of a destructive pandemic that has reshaped the way enterprises get work done, collaboration and communications has emerged as a critical sector that enables the modern workforce. Due to ongoing health concerns, many enterprises have been compelled to shift to a hybrid workplace model that supports a combination of remote and on-premise knowledge workers.

New workforce arrangements have led many enterprises to rapidly pivot to supporting teams in different time zones and geographic areas. For many, new solutions for collaboration and communications have been critical to making these transitions smoothly. 

Today’s knowledge workers are mobile-enabled, remote, and distributed. While many enterprises still maintain physical offices, it is undeniable that a broader transition to remote work for which there is not a clear end in sight has informed the adoption of new collaboration and communications solutions and the growth of the market overall. As we enter what Aragon has labeled “the remote work era,” we can expect to see a robust collaboration and communications infrastructure that can support workers in different places on the go becoming table-stakes for the enterprise.


Research Note Details

Topic: Collaboration and Communications
Issue: What are the microtrends impacting the adoption of collaboration and communications solutions?
Research Note Number: 2021-44

Length: 29 pages
File Size:  1.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research

Jim Lundy

Jim Lundy, CEO and Lead Analyst

Adam Pease Headshots 012920 3

Adam Pease, Associate Analyst and Editor

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