Hot Vendors in Digital Experience Analytics, 2021

Review key trends in digital experience analytics and identifies 3 providers who are making a difference in the market.

Research Note

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Summary

Digital experience analytics platforms enable enterprises to monitor their online engagement in order to streamline the customer journey. This Research Note reviews key trends in digital experience analytics and identifies 3 providers who are making a difference in the market.

Identified vendors: 

Contentsquare
FullStory
Pendo

Introduction

In 2021, understanding the customer journey is still critical to the success of enterprise sales and marketing. The way a customer engages with a website, what they click, which pieces of marketing or ad copy catch their eye, and the kinds of calls to action that drive them to purchase a product or service, are all essential pieces of the puzzle for understanding how to drive growth. This ‘digital experience’ is increasingly becoming the subject of more refined and granular techniques of journey analysis. Digital experience analytics names the attempts to optimize the customer journey through a richer, more comprehensive approach to web analytics. 

In this emerging market, there are many new offerings emerging. In this Research Note, we identify 3 emerging Hot Vendors in digital experience analytics and review the trends that are shaping the market today.

Research Note Details

Topic: Digital experience analytics
Issue: Who are the providers in the digital experience analytics market who are making a difference?
Research Note Number: 2021-31

Length: 11 pages
File Size: 2.5 MB
File Type: Portable Document Format (PDF)
Language: English
Publisher: Aragon Research
Authors:

jim lundy team 263x300 - Hot Vendors in Digital Experience Analytics, 2021

Jim Lundy , CEO and Lead Analyst

Adam Pease Headshots 012920 3 244x300 1 - Hot Vendors in Digital Experience Analytics, 2021

Adam Pease , Writer and Editor

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