September 18, 2019
Blogs
September 16, 2019
SF Transform Tour 2019 Recap
By Calvin Smith On Wednesday, September 11th, Aragon Research hosted our third stop on the Transform Tour. The evening’s event was held at the Wayfare Tavern in San Francisco, CA. Aragon CEO Jim Lundy kicked thin
September 11, 2019
Using Metrics To Measure The Business Value of Your Investments
by Betsy Burton and Samra Anees One of the issues that continues to elude many business and technology leaders is defining effective performance metrics that demonstrate the business value of investments. In fact, we fi
September 10, 2019
AppZen Raises $50 Million in Funding for AI Auditing
by Samra Anees AppZen, a San Jose based AI company, announced today that it closed a $50 million Series C round of funding, after having raised $35 million less than a year ago and bringing its total funding to over $10
August 30, 2019
Cisco Announces Intent to Acquire CloudCherry
by Samra Anees On August 26th, Cisco announced its intent to acquire Customer Experience Management provider CloudCherry to enhance its Contact Center portfolio. CloudCherry's offerings include customer journey mapping,
August 28, 2019
Digital Wars: FedEx Stops Amazon Deliveries
by Jim Lundy Amazon first challenged Walmart—the largest retailer in the world—and now it is challenging FedEx by increasing its native delivery capabilities, particularly for the last few miles of delivery. FedEx s
August 22, 2019
What Is Business Transformation?
by Betsy Burton One of the most common questions we hear from technology providers and end-user organizations is about business transformation. Whether they are seeking to transform their own business or provide solutions
August 21, 2019
How CIOs Can Prevent Negative Business Engagement
by Betsy Burton I’ve been reading a few posts recently from CIOs and enterprise architects regarding their role in their organization. A few have commented that they equate their role as business or technology leaders t
August 20, 2019
Facebook Takes Steps Towards User Privacy
by Samra Anees This week, Facebook announced its intent to start rolling out a new privacy feature called Off-Facebook Activity that allows users to view and turn off their off-Facebook activity, which would no longer a
Intermedia Acquires Cloud Contact Center Provider Telax
by Jim Lundy The demand for collaboration and contact center technologies is only growing. Last week, on August 12th, 2019, unified communications as a service and business cloud email provider Intermedia announced the
August 15, 2019
Why Your Organization Needs A Digital Ethicist
by Betsy Burton Do you know who is making the tough ethical calls in your organization? The answer is everyone. As emerging technologies begin to go mainstream, they're enabling people across your organization to do thin
August 14, 2019
Conversational AI Provider Uniphore Raises $51 Million in Funding
by Samra Anees Uniphore, a conversational AI provider, just raised $51 million in a Series C round funding, hitting a new milestone in the conversational AI space. This blog explores Uniphore's solutions and the consoli
August 9, 2019
Aragon Transform 2019: A Preview Of The Night
by Kalyn Stockman Whether you attended Aragon Transform 2018 or are just hearing about the annual event for the first time, you won’t want to miss it this December in Redwood City. We have reason to believe that thi
August 7, 2019
Cisco Buys Conversational Intelligence Provider Voicea
By Jim Lundy and Samra Anees The web and video conferencing market has been ripe for disruption and with Cisco's move to buy Voicea, the shift to intelligent meetings is underway. Aragon has been covering the Intelligen
Vonage Buys Conversational AI Provider Over.ai
by Samra Anees Yesterday, on the same day that Cisco announced it was buying voice analytics provider Voicea, Vonage announced that it acquired Over.ai, a conversational AI provider that offers an AI-powered agent with
August 6, 2019
Apple Contractors Listened To Your Conversations With Siri
by Samra Anees At this point, it's common knowledge that voice assistants record snippets of speech when activated for both testing and development purposes. Recently, Google contractors leaked over 1000 snippets of pri
July 31, 2019
Aragon Market Survey: Digital Business Platforms and Applications
by Betsy Burton We just sent out the Digital Business Platform and Applications survey to about 27 providers, and while we are not looking to expand the field significantly, we don’t want to miss someone who may be de
July 25, 2019
My Top 3 Speakers at MozCon 2019
by Calvin Smith If you’ve ever had the opportunity to visit Seattle, I’m sure you’re aware of the sites to see: the Space Needle, gum wall, Pike Place Market, and the original Starbucks (if you consume coffee). A
Your ‘Anonymous’ Data Shouldn’t Be Able to Re-Identify You—But It Can
by Samra Anees Recently, the Nature Communications journal published a paper called "Estimating the success of re-identifications in incomplete datasets using generative models;" a study that developed a model using mac