September 24, 2024
Blogs
September 20, 2024
Microsoft 365 Copilot Wave 2 Puts the Market on Notice with Agent Builder and Narrative Builder for PowerPoint
By Jim Lundy Microsoft 365 Copilot Wave 2 Puts the Market on Notice with Agent Builder and Narrative Builder for PowerPoint Microsoft, in anticipation of Salesforce Dreamforce this week unveiled its Wave 2 of Copilot, wh
What is Data Fabric and How Does it Help Optimize Data Delivery?
What is Data Fabric and How Does it Help Optimize Data Delivery? In today's data-driven world, organizations are constantly struggling to manage the massive volumes of data they generate. This data is often scattered acro
September 19, 2024
Salesforce Dreamforce 2024 Summarized in Three Words: Agentforce, Agent Builder and SDR Agent
By Jim Lundy Salesforce Dreamforce 2024 Summarized in Three Words: Agentforce, Agent Builder and SDR Agent At Dreamforce 2024 (#DF24) Salesforce has unveiled Agentforce, a game-changing suite of autonomous AI agents that
September 18, 2024
o1-Preview: OpenAI’s Next Leap in AI Reasoning
By Adam Pease o1-Preview: OpenAI’s Next Leap in AI Reasoning OpenAI’s latest model, o1-Preview, signals a new direction for large language models (LLMs). By focusing on reasoning tokens and extending inference time
September 17, 2024
Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach
By Jim Lundy Mitel Doubles Down on Hybrid UC with Secure Cloud and Common Framework Approach Last week Mitel announced significant enhancements to its hybrid unified communications and collaboration (UC&C) portfoli
Tech Providers: If You Don’t Want AI Regulation, Regulate Yourself Better
By Betsy Burton Tech Providers: If You Don’t Want AI Regulation, Regulate Yourself Better The regulatory landscape for AI is rapidly evolving across various levels of government. At the federal level, the U.S. has
September 16, 2024
Brightcove Launches Video AI Suite and Powers Up a New Wave of Automation
By Jim Lundy Brightcove Launches Video AI Suite and Powers Up a New Wave of Automation Brightcove, known for its Enterprise Video Platform, has introduced its Video AI Suite, a collection of AI capabilities aimed at enha
September 13, 2024
Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center
Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center Artificial intelligence (AI) continues to revolutionize industries across the board, and the contact center is no exception. As we navigate an era
September 12, 2024
Generative AI on Roblox: A Key Step Toward Democratizing Creation
By Adam Pease Generative AI on Roblox: A Key Step Toward Democratizing Creation Roblox’s recent advancements in Generative AI announced at the Roblox Developers Conference (RDC), mark an important milestone in the plat
September 11, 2024
Apple Intelligence: A New Era of AI for Apple’s Ecosystem
By Adam Pease Apple Intelligence: A New Era of AI for Apple's Ecosystem Apple has officially unveiled its AI-powered platform, Apple Intelligence, set to launch next month with iOS 18.1, iPadOS 18.1, and macOS Sequoia 15
Oracle’s CloudWorld 2024 Announcements
By Betsy Burton Oracle’s CloudWorld 2024 Announcements This week at Oracle CloudWorld 2024, Oracle unveiled a series of enhancements to its Oracle Cloud Infrastructure (OCI) distributed cloud, aiming to strengthen its
September 6, 2024
Google’s Gemini Gems Challenges Microsoft Copilot
By Jim Lundy Google's Gemini Gems Challenges Microsoft Copilot Google has recently unveiled major updates to its Gemini platform, introducing "Gems" and the "Gem Manager" to enhance its configurability and adaptability
Data Quality Matters: 5 Tips to Get it Right
By Paula Quiroz Data Quality and Insights: The Bedrock of Business Success Businesses rely heavily on data to make informed decisions and stay ahead of the curve. However, the sheer volume of data available is overwhelmi
September 4, 2024
SeekrFlow AI Platform Focused on Self-Service
By Betsy Burton SeekrFlow AI Platform Focused on Self-Service Seekr, an emerging player in the AI landscape, recently unveiled SeekrFlow, its self-service AI platform. Seekr, founded in 2020, has focused SeekrFlow on str
August 30, 2024
Amelia Lives On with Acquisition by SoundHound; Consolidation of Conversational AI Continues
By Jim Lundy Amelia Lives On with Acquisition by SoundHound; Consolidation of Conversational AI Continues The recent acquisition of Amelia by SoundHound for $80 million surprised many given the success that Amelia was ha
RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist
By Jim Lundy RingCentral Launches Two Virtual Agents: RingCX AI Agent Assist and RingCX AI Supervisor Assist RingCentral, a leading provider of cloud-based communications and collaboration solutions, has unveiled a suite
August 28, 2024
Demystifying Chatbots, Assistants, Copilots Versus Agents
By Betsy Burton Demystifying Chatbots, Assistants, Copilots vs. Agents I was speaking with a client today about their AI plans, and I found us getting tangled up in AI terms. It's easy to get lost in the jargon. Terms li
August 26, 2024
California’s Push for AI Transparency and Control: Navigating the Legislative Landscape
By Adam Pease California’s Push for AI Transparency and Control: Navigating the Legislative Landscape In a significant move that could shape the future of artificial intelligence (AI) governance, Microsoft-backed OpenA
August 23, 2024