January 2, 2018
Blogs
December 19, 2017
Salesforce myTrailhead Will Challenge Allego and MindTickle
By Jim Lundy(Aragon Research) – There are times when markets become split or more vertically-focused. As I mentioned last week, the Learning market is in the midst of a bifurcation. Sales Learning and Development i
December 15, 2017
The CEO’s Introduction to Digital Transformation Skill Building
Senior executives need to prepare their organizations for digital transformation. This starts by closing the digital skills gap.By Jim Sinur(Aragon Research) – The destination to digital transformation isn’t
December 11, 2017
The Rise of Sales Learning—and Why It’s Different Than Your Corporate LMS
By Jim Lundy(Aragon Research) – One of the most vital, must-do activities in sales is training. Not just training bootcamps, but continuous training. Having covered corporate training for the last 15 years, all of
December 4, 2017
Amazon Makes a Major Move Into Content Analytics
By Jim Lundy(Aragon Research) – At AWS re:Invent 2017, Amazon's event last week in Las Vegas, it announced new capabilities that will make it more of a serious player in AI-based Cloud Computing.Even more impor
November 21, 2017
Aragon Disrupts Gartner and Forrester with Visual Research
By Jim Lundy(Aragon Research) – In 2013, Aragon coined the tagline "Video is the new document" as a way to signify and communicate the importance of video for both consumers and enterprises.It struck a chord as
November 14, 2017
Invest in Your People to Invest in Digital Transformation
By Jim Sinur(Aragon Research) – Digital Transformation is a team sport. Your organization cannot digitally transform until your people have built and strengthened their digital competencies and skills.This blog
Dreamforce #DF17: Salesforce and Google Partner to Thwart Microsoft
By Jim Lundy(Aragon Research) – At Dreamforce 2017, also referred to as #DF17, Salesforce announced a major partnership with Google that is more than just Cloud. Diane Green, SVP of Google Cloud, made an appearance
November 9, 2017
The Chief Digital Officer’s Playbook for Digital Transformation
By Jim Sinur (Aragon Research) – Aragon identifies the three most common strategies used to approach digital transformation, the pitfalls to avoid, and the steps for success. Digital transformation is a team spo
November 6, 2017
BroadSoft, Nextiva, and RingCentral: The Conference Recap
By Jim Lundy(Aragon Research) – BroadSoft, Nextiva, and RingCentral all held their annual Partner and Customer Conferences last week.I attended all three and all were designed to entice current partners and cus
October 30, 2017
TIBCO NOW 2017: Integration, Business Intelligence, and Customer Journeys
By Jim Sinur(Aragon Research) – This year, TIBCO split its well-attended TIBCO NOW conference into three regional conferences: Singapore, Berlin, and San Diego. I attended the U.S. conference in San Diego.The f
October 26, 2017
Amazon Cloud Cam and Key Will Disrupt Google, UPS, and FedEx
By Jim Lundy(Aragon Research) – Amazon announced two new offerings yesterday: Amazon Cloud Cam and Amazon Key. Cloud Cam is a Nest-like home security camera that offers Cloud recording and can support up to ten cam
October 23, 2017
Cisco Buys BroadSoft: The Best Defense is Offense
By Jim Lundy(Aragon Research) – Today, Cisco announced it is buying UCC provider BroadSoft for roughly U.S. $1.9 Billion. There are multiple reasons for this move, and while some of them are defensive, that's not a
September 28, 2017
Microsoft Teams Replaces Skype for Business
By Jim Lundy(Aragon Research) – At the Microsoft Ignite conference this week in Orlando, Microsoft finally confirmed what had long been rumored: Microsoft Teams is replacing Skype for Business.It isn't that the
September 26, 2017
Understanding Three Prevalent Types of Customer Centric Cultures
By Jim Sinur(Aragon Research) – What does a customer centric culture really look like? This blog will explore three major types of customer centric cultures: community based, chameleon based, and commodity based. A
September 19, 2017
Making the Case for Customer Journey Mapping: Two Approaches
By Jim Sinur(Aragon Research) – Some organizations believe investing in customer journey mapping includes buying technology—to assist in creating and maintaining the best customer journeys for a variety of custom
September 13, 2017
Three Key Success Factors to Transform Your Customer Experience
By Jim Sinur(Aragon Research) – Are you proud of your customer experience? Most top executives are not!According to a recent Harvard Business Review Analytic Services study with in-depth interviews involving 68
September 6, 2017
Three Ways to Future Proof Your Customer Experience
By Jim Sinur(Aragon Research) – In this competitive digital marketplace, it's becoming more and more difficult to obtain 'customers for life.' In order to maximize the lifetime value of a customer, you have to be p
VMworld 2017 Summarized in Four Words: Cloud, Partners, Security, and Workspace One
By Jim Lundy(Aragon Research) – I attended VMworld 2017 in Las Vegas and have to say it was one of the best VMworlds in recent memory. Clearly, cloud messaging was in the air and even the partner landscape started
August 29, 2017