October 22, 2019
Blogs
October 18, 2019
How to Automate Your Customer Experiences in 2020
by Calvin Smith Traditionally, customer sales and engagement have been largely based on bringing customers into the seller’s environment, whether it be a brick and mortar store, website, ecommerce system, or even digi
Panopto Helps Power-up Zoom Recordings
by Jim Lundy This week, Aragon attended Zoomtopia 2019, Zoom's third annual user conference. We will be recapping Zoomtopia 19 in a separate blog, but suffice to say it was a strong event. Panopto, now a Zoom partner
Your Digital Platform Isn’t A Differentiator
by Betsy Burton There is one basic truth that I have learned over the years about emerging technology: anytime a new technology or technology-based business model emerges, it becomes a shiny object that everyone gets exci
October 17, 2019
Meet Aragon Transform ‘19 Sponsor Nintex
by Calvin Smith What does it mean to be transformative in 2020? Nintex helps its customers digitally transform their workflows to improve how people work and accelerate business results. This year, Nintex is return
October 15, 2019
Poly Re-Establishes Leadership with Studio X Series Launch
by Jim Lundy There has been a lot of change at Poly (formerly Polycom) over the last three years. Those turbulent times have come to an end under the leadership of CEO Joe Burton and his handpicked team of executives. T
October 10, 2019
Top 3 Takeaways From CrossKnowledge Next 2019
by Samra Anees Last week, I attended CrossKnowledge Next 2019 in Paris, France. It was a busy day with several keynotes and insightful breakout sessions centered around the digital learning market. CrossKnowledge also a
October 1, 2019
Analyst Relations In 2020: Building A Successful Program
by Emily Tran The challenge that all enterprises face when selling products and services to the enterprise is that there are independent third parties that are often giving advice to buyers—and these third parties are
Dropbox Challenges Google and Microsoft with Spaces
by Jim Lundy The race to the next generation digital workplace is on and last week Dropbox staked its claim. With the announcement of Dropbox Spaces, Dropbox is no longer just a cloud content management offering. In fac
September 27, 2019
Nintex Makes Workflow Generation Automatic
by Jim Lundy The race to automate the enterprise is on and while robotic process automation (RPA) is the rage, there is still a need to generate custom workflows that are tied to processes. This week, Nintex announced a
September 24, 2019
Top 4 Takeaways from Oracle OpenWorld 2019
by Samra Anees Last week, I had the opportunity to attend Oracle OpenWorld 2019 in San Francisco. There were a lot of announcements made, but the key takeaways were Oracle's shift to Conversational AI, its database wars
Google Introduces Video Search
by Samra Anees On September 17th, Google announced via a blog post that it is introducing the ability to search for key moments in videos. This ties into what Aragon calls Image and Video Analytics and the overall trend
September 19, 2019
Protect Yourself; Define Your Information Privacy Strategy
By Betsy Burton I have been having a lot of conversations with vendors, end-users and consumers about data privacy and ethics. Many are feeling the gradual erosion of privacy while also feeling the tug of the benefits a
September 18, 2019
Database Wars: Oracle Chairman Larry Ellison Challenges Amazon AWS
by Jim Lundy It started out last year at AWS reinvent: Amazon stated that enterprises could not wait to leave Oracle. Yesterday, Amazon got its response and it was right from the mouth of Oracle Chairman and CTO Larry E
September 16, 2019
SF Transform Tour 2019 Recap
By Calvin Smith On Wednesday, September 11th, Aragon Research hosted our third stop on the Transform Tour. The evening’s event was held at the Wayfare Tavern in San Francisco, CA. Aragon CEO Jim Lundy kicked thin
September 11, 2019
Using Metrics To Measure The Business Value of Your Investments
by Betsy Burton and Samra Anees One of the issues that continues to elude many business and technology leaders is defining effective performance metrics that demonstrate the business value of investments. In fact, we fi
September 10, 2019
AppZen Raises $50 Million in Funding for AI Auditing
by Samra Anees AppZen, a San Jose based AI company, announced today that it closed a $50 million Series C round of funding, after having raised $35 million less than a year ago and bringing its total funding to over $10
August 30, 2019
Cisco Announces Intent to Acquire CloudCherry
by Samra Anees On August 26th, Cisco announced its intent to acquire Customer Experience Management provider CloudCherry to enhance its Contact Center portfolio. CloudCherry's offerings include customer journey mapping,
August 28, 2019
Digital Wars: FedEx Stops Amazon Deliveries
by Jim Lundy Amazon first challenged Walmart—the largest retailer in the world—and now it is challenging FedEx by increasing its native delivery capabilities, particularly for the last few miles of delivery. FedEx s
August 22, 2019