March 20, 2018
Blogs
March 19, 2018
Amazon Buys Ring, Challenges Google for Home Video Security
By Nicole SpecialeSecond to its acquisition of Whole Foods, Amazon just made a huge business move (again). Last week, Amazon bought Ring, a provider of "smart" home security devices for U.S. $1.1 billion, and this ac
March 9, 2018
The Rise of WCA and Why CCM Is Dead
By Jim LundyWorkflow and Content Automation (WCA) is a vital asset to the digital transformation of any business, especially those that want to maintain a competitive edge within their market. WCA is taking over Custom
Highfive Adds Dolby Voice Room to Its Portfolio
By Jim LundyHighfive recently announced the addition of the new Huddle Room offering from Dolby—Dolby Voice Rooms—which now supports both voice and video.The Huddle Room inclusion will help Highfive compete mor
March 2, 2018
Five9 Revenue Growth Milestone – Cloud at the Center
By Jim LundyFive9 had their earnings call last week and it was a record quarter. To us, this symbolizes the focus of the company, the flexibility of the offering, and the growing demand for Cloud.The 2017 Five9 rev
March 1, 2018
Nintex xchange 2018: Focusing on Intelligent Process Automation
By Jim SinurNintex, a provider of Workflow and Content Automation, recently held its 2018 xchange conference, which focused on Intelligent Process Automation to optimize the enterprise. The 500+ attendees in San Diego,
February 28, 2018
Mapbox’s Augmented Reality Is Ready to Change Your Outlook
By Nicole SpecialeAugmented Reality is a keen point of interest, and with good reason—it is reconfiguring human experience. AR is creating brand new terrain, making it possible for people to experience things like ne
February 27, 2018
As AI Heats Up, Its Winters Are a Thing of the Past
By Jim SinurHistory reveals that there have been two major AI winters: the first in the mid-1970s, followed by another in the late 1980s. While there were very clear reasons for the last two AI winters, most of the te
February 20, 2018
The Digital Workplace DealBook – Alfresco, LogMeIn, Nintex, and SAP
By Jim LundyWe are only in the second month of 2018 and the acquisition fever is here. Many deals have gone down in the last two weeks, and this blog highlights the most noteworthy in the digital workplace landscape.
February 16, 2018
And Then There Were Few: Will Broadcom Buy Qualcomm?
By Nicole SpecialeBroadcom’s initial offer in pursuit of acquiring Qualcomm took place in November 2017, but has since increased its offer to over $121 billion. Both companies produce chips widely used in smartphones
February 14, 2018
Customer Service in the Hot Seat
By Jim SinurNever before has there been more pressure on customer service—the competition is fierce to acquire and retain customers, and poor customer service can be a surefire way to see them go. Platitude creat
February 7, 2018
Waymo v. Uber and Technology Theft in Silicon Valley
By Jim LundyThe Waymo v. Uber self-driving technology lawsuit is underway, and front and center is the debate over ownership. The two key actors are Uber Chairman Travis Kalanick, and Anthony Levandowski, a former emp
February 6, 2018
How AI Augments Business and Consumer Roles
By Jim SinurThe topic of AI is met with both hype and fear, but the truth is that AI is here to assist you. Chatbots, for example, seem fairly simplistic at first glance, but they continue to evolve beyond improving op
February 2, 2018
The End of Xerox As an American Icon
By Jim LundyOn January 31, 2018, Xerox announced that it gave up control of its ownership to Fuji Xerox, its long-term partner and occasional nemesis, to prevent activist shareholders from selling the company. Xerox so
January 30, 2018
Avaya Buys Spoken Communications and Dives Into Cloud
By Jim Lundy(Aragon Research) – Yesterday at Avaya ENGAGE®, Avaya’s annual customer conference held this year in New Orleans, Avaya announced that it was acquiring Seattle-based Spoken Communications, a Cloud co
January 29, 2018
Driving Sales Success with Tablets and Sales Engagement Platforms
By Jim Lundy(Aragon Research) – In 2017, Apple launched its long awaited iPad Pro 10.5 device, a smaller version of the iPad Pro 12" inch unit it launched in 2016. We reviewed the launch last June in our WWDC Recap
January 26, 2018
Artificial Intelligence vs. Blockchain: Two Innovative Approaches to Digital Transaction Management
By Jim Lundy(Aragon Research) – Two technology areas have recently been in the news: AI/Machine Learning and Blockchain.Partly due to cryptocurrencies such as Bitcoin in FinTech, Blockchain is grabbing the spot
January 23, 2018
Introducing the 2018 Research Agenda Webinar Series
By Patricia Lundy(Aragon Research) – Last week, Aragon Research hosted a webinar that went in depth to our 2018 Q1 research agenda. It's not just a list of what research is scheduled to be published, but rather: wh
January 17, 2018
Artificial Intelligence in Manufacturing, Pharma, and Financial Services
Executive leaders need to examine practical use cases to put AI to work in their enterprise, informed, in part, by their industry. By Jim Sinur (Aragon Research) – Artificial Intelligence is buzzworthy, but th
January 16, 2018