October 9, 2018
Blogs
October 3, 2018
Software AG Acquires Built.io for Hybrid and Cloud Integration
By Jim SinurOn September 28th, Software AG announced the acquisition of Built.io, a San Francisco based iPaaS company to extend Software AG’s webMethods Integration Platform. While the primary motivation was to supp
September 28, 2018
Quip Slides Puts Salesforce on Collision Course with Google and Microsoft
by Jim LundyIt used to be that when you called Microsoft for support and you didn't use Outlook, they examined your domain and determined that you use Google. Email is one thing, but when a firm starts to take on the m
Working with an Analyst Firm: Your Top Five Questions
by Nicole SpecialeWorking with an analyst firm offers many strategic advantages that enterprises would be wise to leverage. The truth, however, is that many are not yet working with an analyst firm and many still may n
September 26, 2018
Salesforce Einstein Voice Will Be Powered by Apple
by Jim LundySalesforce announced Einstein Voice ahead of Dreamforce, but yesterday, the big unveil showed that Apple Siri is powering Einstein Voice, which is currently under development. Yesterday, Apple and Salesforc
Don’t Miss Out on Aragon’s Biggest Event of the Year
by Katie WoodfordWith just over two months to go until our annual December event, we have to ask, did you RSVP yet?As a relative newcomer to Aragon, this will be my first Hot Vendor, Innovation, and Women in Tech
September 24, 2018
The Current State of Communications and Collaboration: A Conversation with Jose Pastor of RingCentral
by Jim LundyThe customer is king in the modern era. Users are making it clear how they want to communicate and collaborate, and providers are responding with more integrated offerings that enable seamless experiences.
September 18, 2018
Enterprise Content Management (ECM): Then vs. Now
by Nicole SpecialeOver the past four years, enterprise content management (ECM) has grown dramatically. This is largely due to the development of newer technologies and increased accessibility to enterprise content in
September 14, 2018
Winning Sales: Understanding SPIN in Discovery Calls
by Jim LundyAs an analyst firm, we always get asked how certain products compare against others on the market. Along with this, we also know a great deal about leading sales practices. When it comes to sales and winnin
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim SinurWhile some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
September 12, 2018
Genesys G-Summit 2018: Innovation at the Front
by Nicole SpecialeLast week, I attended the Genesys G-Summit in San Francisco. This year, the event combined presentations, performances, and panels to showcase Genesys’ approach and updates to its contact center pla
September 7, 2018
Blockchain Isn’t Enough to Get Me Excited About AGI-ICOs
by Adrian Bowles, PhDArtificial general intelligence (AGI) is the holy grail of AI. The G (for general) is the key, as AGI refers to technology that is domain and task-independent. Like a child, a system with true AGI
September 6, 2018
VMworld 2018: IoT, Multi-Cloud, and Blockchain
by Jim LundyI attended this year's VMware VMworld customer conference in Las Vegas and CEO Pat Gelsinger left no stone unturned in VMware's quest to be the platform to manage multiple clouds. This blog summarizes a fe
September 4, 2018
Conversational AI and Explainability
by Adrian Bowles, PhDIn his seminal paper* on ELIZA (an early conversational system that mimicked the behavior of a Rogerian therapist), Joseph Weizenbaum noted that "…to explain is to explain away." His point was th
August 31, 2018
Can We Trust Artificial Intelligence?
by Adrian Bowles, PhDArthur Clarke’s third law—Any sufficiently advanced technology is indistinguishable from magic (1973)—captures the essence of our current AI-trust dilemma. We are quite capable of constructin
August 30, 2018
Box Competes on Two Fronts, Hard to Win at Both
by Jim LundyI attended my eighth BoxWorks event this week in San Francisco and Box was hard at work expressing its evolving story. In essence, Box wants to be more like Microsoft and Google in the office, but it also w
August 29, 2018
Democratizing AI: It’s Time to Get on Board
by Adrian Bowles, PhDThe hype surrounding AI is everywhere, and it is still easier to put AI on the label than it is to put AI in a product or service, so buyers are right to be cautious.The truth, however, is that
August 23, 2018
Intel CEO Search: Diane Bryant Is the Right Pick
by Jim LundyIntel's quarterly earnings have come and gone and they are still no closer to naming a new CEO. Intel CEO Brian Krzanich was forced to resign in June 2018 and current Intel CFO Brian Swan is serving as int
August 21, 2018
Three Trends Driving the Rise of Digital Work Hubs
by Nicole SpecialeThe Digital Work Hub is an emerging category of enterprise-grade software that coordinates and manages the curation, creation, and communication of business content from the individual to the ecosyste
August 17, 2018