by Jim Sinur
We’re entering the era of intelligence where data, people, machine resources, and software will soon be able to augment what they do and what they know. Organizations that leverage intelligence will have a competitive advantage over those that don’t.
This blog will explore different contexts where intelligence can be applied to business scenarios.
Intelligent Identity for People and Machines
The demand for secure identity goes beyond pure essential security and assured identity. Intelligent identity can understand and represent the preferences, goals, and desired customizations of the person or machine, all of which can be shifted for advanced identity capabilities.
Intelligent Channels
Leveraging channel-focused and cross-channel intelligence will give organizations an advantage in creating satisfying customer journeys. Incorporating intelligence-based location, contexts, moods, and needs will lead to a competitive advantage, repeat interactions, and eventually customer loyalty.
Intelligent Communications
Persona-based digital workspaces can be leveraged to achieve intelligent and dynamic collaboration, and support knowledge assistants. These intelligent workspaces can help engage customers, partners, and vendors.
Intelligent People
Everyone that interacts with an organization should be given assistance or access to higher levels of intelligence. For tasks that aren’t automated, various levels of assistance and augmentation should still be pursued.
Intelligent Data and Content
Data has been the focus of algorithms and now it is delivering benefits with AI. Content will benefit from data that is obtained faster and in larger volumes. Dark data, and events occurring on the edge can be teased out via intelligence.
Intelligent Infrastructure
More intelligence will be incorporated into algorithms, statistics, and AI, and will eventually be able to assess and act with new levels of freedom. The infrastructure of linked hardware—machines, controllers, and sensors—will be able to adjust to different loads and event patterns.
Intelligent Agile Software
All software processes, applications, microservices, bots, and cogs can benefit from intelligence. Speedy and dynamic assembly of pretested software can provide great agility, but even untested components and combinations can speed the delivery of low and high code combinations. Explicit, changeable rules can also contribute to intelligent agility.
Intelligent Feedback
Context-specific feedback can accelerate adjustment time for changing conditions. In addition, feedback can be used for adjusting existing constraints to support many forms of overlapping governance.
Bottom Line
Intelligence has the potential to enhance all organizational resources, people, or machines involved in a specific process. Learn more about how to apply intelligence to your enterprise by downloading our complimentary eBook.