By Cindy Khantushig
As the transition into working hybrid grows, companies will have to figure out new ways to use digital workplace technologies to manage those working remotely and those at the office. Aragon has developed The Aragon Research Technology Arc for the Digital Workplace to highlight and review technologies that can help this transition. These technologies can help companies to become more efficient with their business by improving meetings, customer interactions, and employee engagement.
The Technology Arc for the Digital Workplace begins with The Emerge Arc, which are concepts and technologies that are starting to be identified. This blog will explore three technologies out of The Emerge Arc. To explore the other technologies Aragon has identified, you can read our entire research paper here.
Meeting Automation Platform
Meetings help companies maintain consistent communication and share important updates across teams. The transition to a hybrid working environment means that meetings are going to be more important than ever with connecting both office and remote workers.
Everyone having different schedules and locations can make meeting logistics time-consuming in order to find the perfect meeting times. This is where Meeting Automation Platform can help schedule meetings faster and more efficient.
Meeting Automation Platform (MAP) is an application that automates the workflow associated with pre-meeting planning and logistics, in-meeting management, and post-meeting analysis and follow-up. MAPs can help business growth by improving efficiency and effectiveness of the strategic B2B meetings process. The rise of mobile communication, emerging analytics, AI technologies, and API-enabled enterprise applications are helping to build modern MAPs.
Global Talent Mobility
A key aspect of hiring and accepting a job is arranging where one will work. As companies shift to working hybrid, it will be important to provide employees with a smooth relocation experience.
One digital workplace technology that can help with managing staff is the Global Talent Mobility. It is a new emerging category in employee engagement that focuses on the management and relocation of staff to different locations in which the enterprise is located. This typically has been service-led with companies structured around technologies serving customers. Today, it’s transitioning to softwares and services.
The Global Talent Mobility gives both employees and businesses an advantage, where the company can staff globally and be able to move the right people to the right location. This efficiency gives companies a competitive advantage because everyone is where they are needed. For employees, this means a better relocation experience by knowing where they are needed ahead of time and can make proper arrangements without the stress of last minute moves.
Intelligent CRM
Whether at the office or at home, customer interaction still continues to be an important aspect of sales and business success. With limited in-person meetings and potential scheduling conflicts, the Intelligent Customer Relationship Management can help with getting the most out of customer interactions.
Intelligent customer relationship management (ICRM) is the next frontier of CRM technologies that leverages artificial intelligence to transform the way sales teams understand and approach their prospects and customers. Using CRM with artificial intelligence produces information from customer data that can highlight sales insights and allow for deals to be made in a timely manner. This can help businesses to close deals faster and saves time from having to analyze and compile customer data manually.
Bottom Line
The shift between working remotely and at the office has sparked new ideas and technology that can support both employees and the business. It’s not an easy change, but digital workspaces can streamline the transition by making time-consuming tasks easier and allow for companies to focus on supporting their employees and customers.
If you’re looking to implement new technologies to improve your digital workplace and need some advice, get in touch with an Aragon analyst for more guidance.