By Jim Lundy
(Aragon Research) – If your approach to modern work and user experience is outdated, you’re at risk of losing your customers and partners, and at risk of disengaging your workforce. This blog post is about how to create a better customer experience, partner portal, and workforce hub by leveraging a modern extranet and intranet.
It’s Time to Say Goodbye to Legacy Intranets and Extranets
The Digital Workplace is a workplace that is constantly changing and evolving. Technology is dynamic in nature and is only getting smarter, so it makes sense that to keep up with the latest shifts, your approach to the workplace experience needs to be an intuitive one that evolves. Modern intranets and extranets are about faster information sharing and better employee, customer, and partner engagement.
The problem is, many enterprises are still using older tools, which are often less intuitive, and this results in lower net promoter scores and more dissatisfied users.
Red Flags: Assessing Your Current Approach
Does your current tool have these red flags? If so, it’s time to update:
- Old look and feel
- Lack of a Mobile UX – Not Responsive
- Posting updates to the Intranet or Extranet can take days
The Good News: Lots of Options for Different Use Cases
The good news is that today, there are lots of different choices when it comes to digital experience management, whether:
- You’re a marketer looking to delight your customers throughout the customer journey
- A director of partnerships seeking to keep your partners engaged
- A director of collaboration or IT looking for new work tools to allow for better knowledge sharing inside the workplace
I’ll be talking more about three case studies to give you better insight into the tools that work best for your business needs during my upcoming webinar on April 20th. Join me to get a better idea of the key trends affecting this market and how modern intranets and extranets are evolving to support the modern work experience. And most importantly, I’ll show you how to turn your new intranet and extranet into a competitive advantage.
If you can’t attend the live session, RSVP and I’ll send you the recording.