By Nga Pham
At Aragon, we take pride in helping our clients reach their goals and maximize their potential. In our Client Success Stories series, we’re excited to share with you how our clients solve their pain points by working with us. Read on to learn more about how we helped one of our long-term clients negotiate a contract renewal which resulted in an estimated saving of $200,000.
The Client's Challenge
The client was a security software provider with an annual revenue greater than $3 billion. They came to us for help when a complicated contract renewal with a major technology provider arose. Although they wanted to keep using the provider’s services, they lacked the right strategy to renegotiate their contract.
Negotiating contract renewal resulted in an estimated saving of $200,000.
How Aragon Helped
Aragon analysts worked with the client to review the master service agreement contract documents. During this process, they discovered that the technology service provider was not sharing the correct versions of the agreement with the client. We immediately helped our client build a case and assisted them in escalating this issue with their provider.
During the second meeting, Aragon analysts worked hand-in-hand with the client to develop an effective strategy for the contract renewal. This strategy would enable the client to secure the best terms and conditions on both a national and international basis.
Business Outcomes
With guidance and support from Aragon analysts, our client was able to renew their contract with the appropriate Service Level Agreements (SLA) for their size company. In an efficient time frame, we also ensured that their SLA would be supported in both U.S and European locations, with common terms and conditions.
We helped them maximize their time and improve cost efficiency by avoiding unnecessary costs with their legal counsel. As a result, our client saved an estimated $200,000 in costs.
Want to find out how we can help you achieve your business goals? Talk to us today.