By Nga Pham
The intelligent contact center (ICC) market is shifting, and it is becoming a vital way to keep and grow customer relationships. The contact center solutions of 2020 are far different than what they were just five years ago. Today the focus needs to be on the customer experience.
This infographic gives you a quick rundown on how the intelligent contact center can provide faster problem resolution, more personalized customer journeys, and lower costs for the enterprise.
For the analysis of 15 major ICC providers, download the The Aragon Research Globe™ for Intelligent Contact Centers, 2020.
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