By Paula Quiroz
What Is a Digital Adoption Platform (DAP)?
What Are the Benefits of a DAP?
Digital adoption platforms come with a variety of benefits.
Benefits of DAPs include:
- Advanced analytics
- Support best practices
- Increases employee productivity
- Ultimately, an improved customer experience
From the start, the potential benefits are there for employees. Companies are able to handle onboarding, training, and change management across all of of their software.
For example:
- Efficient onboarding allows new hires to hit the ground running a lot sooner
- Companies may continuously focus on areas that may be creating issues and a bottleneck
How to Choose the DAP That Fits Best with Your Org?
When considering which digital adoption platform to use, be mindful that different employees will have different needs and different levels of tech savviness.
Organizations Should Take Into Consideration the Following When Selecting a DAP:
Pay attention to whether the digital adoption platform is exacerbating a problems it is meant to solve.
DAP red flags may look like:
- Expensive onboarding
- Disorganized interface
- Adds unnecessary work for employees and managers
Green flags:
- The best digital adoption platforms offer simple, streamlined experiences and interfaces that are intuitive and user-friendly.
- An effective digital adoption platform will help teams actively incorporate employee feedback into their planning process.
- A good DAP gives administrators the ability to manage all of their needs from one place.
- The best DAPs come with a great support team committed to set you up to succeed.
As driving employee productivity and growth becomes more and more important, a digital adoption platform is crucial to ensure organizations get the most out of the technology tools their teams use.
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