It’s a new year but one of your goals should be the same, to increase your enterprise’s productivity. Productivity can reduce cost, improve employee satisfaction, and, in return, improve customer satisfaction. How do you accomplish that? By implementing the right technology.
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In 2021, Aragon covered specific technology that your business could implement to improve productivity. In this blog, I will be sharing which 3 technologies that stand out when it comes to improving employee productivity. If you want a more extensive look you can find more information about how to improve your enterprises’ productivity in the related research provided within each category.
3 Technologies to Improve Productivity
1 Intelligent Contact Centers
Definition: An intelligent contact center (ICC) uses modern artificial intelligence technologies to provide more personalized or natural communication with customers through an improved human-computer interface.
How can it improve productivity: People actually interact with intelligent contact centers every day. When you call a store’s customer service hotline you most likely will first interact with a robot that will sort who in the company is the best to answer your question and then transfer your call. This gives back valuable time to your employees. Instead of them trying to answer frequently asked questions, that could probably be found on a FAQ page, or even locate the FAQ page, artificial intelligence can do it for them. Employees then have more time to actually answer complex customer questions and fill their time with more meaningful tasks.
Related Research: To learn more read The Aragon Research Globe for Intelligent Contact Centers, 2021.
2 Digital Work Hubs
Definition: The digital work hub is an emerging category of enterprise-grade software that facilitates and manages the creation, curation, and communication of business content from the individual to ecosystem level. Digital work hubs provide functionality normally associated with multiple applications—from messaging to content management—with a single interface designed to simplify work.
How can it improve productivity: Digital work hubs help your employees with an organization which can help improve productivity. Instead of having 3 notebooks, a couple of word documents, and presentations, an employee can have all of their work in one place. Instead of searching for what an employee is working on throughout different applications, they can search within one program within one search bar. This will improve productivity immensely.
Not only that, when working with coworkers on projects digital work hubs allow editing within real-time. For example, a digital work hub is google docs. When I am working on a google sheet my coworker can look at the same document and see my progress as I go. This reduces the time between communication between employees and can increase turnaround on projects.
Related Research: To learn more read The Aragon Research Globe for Digital Work Hubs, 2021.
3 Intelligent Content Analytics
Definition: Intelligent content analytics (ICA) is a business category that goes beyond the traditional store-and-secure approach to content management to enable actionable insights using modern artificial intelligence (AI) technologies.
How can it improve productivity: ICA can be used in many ways, but three specific areas to help improve employee efficiency. ICAs include document analytics, voice analytics, and image and video analytics.
Document analytics can not only help with the organization of documents but also with revenue identification, contract risk, and security all while improving employee efficiency. Instead of employees having to shift through signed paperwork, artificial intelligence-based document analytics can organize documents properly. This takes away an immensely time-consuming task from employees and ultimately reduces human error.
Voice analytics helps employees with communication and can deliver information in real-time. Voice analytics transcribe meetings in real-time. For example, if you have voice analytics technology in a marketing meeting it can create a report with what was discussed and you can send it to any employee who also needs the information. This saves your employees time because they won’t have to transcribe the information and also increases collaboration between employees and departments. What might have taken an hour for an employee can take AI technology no additional time. Video analytics is easier, quicker, and more efficient especially if your workers are not in a physical office together every day.
And lastly, image and video analytics helps track the users’ information on their behavior. Instead of your employee trying to put together a profile for a potential customer image and video analytics can do it for them. They will be able to catch more accurate information than your employee can and your employee can use the information to build a better repour with customers. This ultimately saves employees the task of manually doing customer research.
Related Research: To learn more read The Aragon Research Technology Arc for Intelligent Digital Content, 2021.
Bottom Line
There are plenty of technologies that can help improve productivity. We hope to help you work smarter, and not harder. Which technology is the best for your organization is the question.
Don’t know where to start, or want a more personalized approach? Schedule a strategy day with one of our Aragon analysts now!
Want to read more into the technologies listed? We recommend reading through these detailed reports: