Authors: Mike Anderson, Jim Lundy                        Date: December 3, 2012

Topics: Workplace               Research Note Number: 2012-40

Issues: What are the best practices for enabling a high productivity work environment?

Summary: Telework (also called “remote work”) is increasing in the workplace, particularly in metropolitan areas. Keeping people engaged is critical to ensure that you have a motivated and productive workforce.

Increasing numbers of employees are working remotely as technology steadily improves the ability to work away from the office. Properly implemented and managed, remote working can be transformational and can drive significant improvements in productivity and worker satisfaction. Deploying the appropriate technologies and instituting effective policies are essential ingredients, but ensuring success often hinges on taking the right steps to avoid pitfalls. This research note highlights five key best practices for success with remote work (see Note 1).

Enterprises undertake remote work initiatives with different objectives in mind, and tend to accrue a range of benefits. Regardless of the reasons or the approaches put in place to support remote workers, there are just as many challenges or pitfalls that can undermine remote work programs. The five best practices address a number of thorny issues in creating and maintaining effective remote work programs (see Note 2 and Table 1).

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