Mobile collaboration is not new but what is new is the increasingly aggressive demand for faster and more immediate communications capabilities. Messaging, the core of mobile collaboration, solves the needs of this demand, and as such, is becoming a top priority in the enterprise. But enabling collaboration via mobile is not enough—it also needs to be secure.
In this research note, we provide an update on the mobile collaboration market and how technologies such as chat bots and digital assistants are poised to disrupt the collaboration market by accelerating knowledge delivery and automating tasks, all while interfacing with humans in a lifelike way. The Tech Spectrum also evaluates 16 major providers, some of which are already offering these next-generation technologies.
Video is not only poised to become a dominant content type in the enterprise by the end of 2018, but will revitalize collaboration with remote teams. Remote teams that use video will have better engagement and because of better communications, they will reach a business outcome faster.
The same goes for interactions with customers. When you can’t meet face-to-face, HD video conferencing makes the experience more personal, almost as if you are both in the same room. This research note overviews four key predictions that will impact what your enterprise does with video through year 2022.
Enterprise Social Networks (ESNs), or communities, as they’re sometimes called, are shifting as workers are seeking new and easier ways of sharing knowledge. There are many enterprises that still struggle with the purpose of an ESN, while others have harnessed this collaborative technology to enable knowledge sharing across the enterprise.
A community acts as a knowledge network that combines content, information, and tacit knowledge (expertise that people know). Enterprises that have harnessed this power of social collaboration have done so by having clear use cases and active communities. Going forward, the challenge for enterprises will be getting the right information to knowledge workers who may be on the go. This research note serves as a guide to some of the current social software providers and outlines capabilities that these providers should have in the near future, such as video and digital assistants.