Developing Your AI Strategy: From Chats to Conversations
AI technologies are rapidly becoming more sophisticated and ripe for enterprise adoption. Enterprises who wait to deploy these technologies are incurring costs and risks the longer they wait—but adopting them without a clear strategy in place can also have its own costs and risks.
While AI technology adoption will aid in this transition, and is a tactical move, it is not the solution in and of itself. Business models and processes will also need to be re-designed and transformed.
This Special Report aims to assist CIOs with their AI strategy by examining the technologies that will support the transition to the Intelligent Enterprise and help them understand which trends are likely to impact the technology landscape.
AI Chatbots can perform certain tasks faster, cheaper, and more consistently than their human counterparts. They can also provide insights into the customer journey by collecting real data from actual users. CIOs should either purchase or develop their own AI Chatbots, and use the insights from their chatbot to aid them in redesigning business processes.
Microsoft is already a leading provider of AI tools for developers, a leading integrator of AI technologies internally, and is on a path to become a leading AI-enabled enterprise solutions provider. This research note will help CIOs evaluate Microsoft’s offerings as they look to intelligently transform.
Building and operating an Intelligent Enterprise not only requires a basic understanding of the landscape today, but of the changes it will undergo in the years ahead. This research note will help CIOs understand the emerging trends to be aware of in 2018 and beyond.