Cross-platform instant messaging (IM), presence, and overall unified communications and collaboration (UC&C) interoperability has been an ongoing problem that has yet to be dealt with by technology providers. While open standards such as XMPP and SIP exist, UC&C vendors have not embraced them all in the same way. Instead, they have created proprietary extensions to open standards that then cease to be open when implemented.
We define UC&C federation as connecting two or more disparate UC&C platforms for multimodal communication among users. At the heart of this connection is presence federation, which allows users to share presence information from different platforms.
UC&C federation is one of the best ways to bridge disparate presence-based UC&C platforms so that users in separate organizations can interact and communicate with each other. As enterprises invest in business-class IM and presence systems from providers such as Cisco, IBM, and Microsoft, the issue of interoperability still exists between enterprise IM and presence platforms.
In this research note, we discuss the current and future state of the team collaboration market and identify three Hot Vendors in team collaboration.
At its core, people-centric collaboration is about enabling seamless communications and collaboration, and as such, is a key driver for the rise of team collaboration.