Introduction

Hot Vendors in Business Process Management (BPM), 2016

Aragon Advisory

Bottom Line

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The Business Process Management (BPM) market is going through some significant shifts because business process has become more critical. First, there are many process-related efforts in and around the customer experience, with the goal of nurturing more effective customer relationships. This goal is gaining momentum as the battle to keep savvy customers engaged rages on stronger than ever.

Second, there is an influx of governance and compliance requirements that is unprecedented and complex. This puts a premium on actively managing many governance risk and compliance (GRC) rules and regulations to prove effectiveness to the governance authorities.

Third, there is pressure on more efficient business operations that are often driven by processes that must be addressed. The funds raised from process improvement projects are going to fund digital efforts as well as improve the bottom line. Hot Vendors in Business Process Management are addressing these shifts as well as the demand for operational efficiency and effectiveness.

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