Your Voice is My Command: The Rise of Digital Assistants

Authors: Mike Anderson, Jim Lundy                        Date: March 30, 2012

Topics: Workplace; User Experience and Portals    Research Note Number: 2012-5

Issues:

What are the technologies and architectures that enterprises should leverage in the workplace?

What trends are affecting how information is presented to users?

Summary: Digital assistants let you solve everyday problems and perform increasingly sophisticated tasks by issuing spoken questions or instructions to your smartphone. The next wave of voice technology will broaden the range of things that voice-enabled computers can do.

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