September 13, 2024

Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center

Artificial intelligence (AI) continues to revolutionize industries across the board, and the contact center is no exception. As we navigate an era where customer expectations are higher than ever, businesses are turning to innovative solutions to enhance customer experience (CX) and streamline operations.

One such solution gaining significant traction is the implementation of Virtual Agents (aka AI Copilots).

What Are Virtual Agents (Also Known As Copilots)?

Copilots, powered by the fusion of conversational and generative AI, represent the next generation of AI assistants designed specifically for contact centers. Think of them as virtual sidekicks for your agents and supervisors, offering real-time support, insights, and guidance to elevate performance and drive efficiency.

In our latest infographic, “Elevate Your CX with AI: Copilots in the Contact Center,” we delve deeper into the transformative capabilities of Copilots and their far-reaching impact on the contact center landscape.

Key Takeaways from the Infographic:

The Age of Enterprise AI
The Rise of Virtual Agents/Copilots
Key Capabilities
The Need for Coaching
Industries That Benefit
How to Get Started

The Bottom Line

Virtual Agents/Copilots are not just a fleeting technological advancement; they are here to stay. By augmenting human capabilities and streamlining processes, Copilots enhance agent and supervisor performance, leading to improved CX and increased operational efficiency.

As Aragon Analyst, Adam Pease, aptly states, “Copilots are here to stay; enterprises should evaluate and pilot them.”

We encourage you to download our infographic and embark on a journey to explore the transformative potential of Copilots in your contact center. The future of CX is here, and it’s powered by AI.

[FREE] Download our complimentary infographic today and discover how AI can elevate the customer experience.

Access our comprehensive infographic to gain deeper insights into Copilots and their impact on the contact center.

Download Now

Join our Experts for Aragon’s September Transform Tour!

Whether you’re a seasoned AI practitioner, a business leader looking to stay ahead of the curve, or simply curious about the future of technology, this virtual event is your chance to gain early access to critical insights that will shape 2025 and beyond.

This isn’t just another trends forecast. Join our expert analysts and women-in-tech panel for:

Women-In-Tech Guest Panel: Communication in the Age of AI
Predictions for 2025: The AI Big Bang: From AI Technologies to AI Business Strategies
AI Assistants: On Your Phone or in the Cloud

Check out our Upcoming Webinar

Computer Vision | Aragon Research Webinar

Use Cases in Computer Vision that Will Drive Growth

Computer vision and large vision models are poised to revolutionize industries and create new applications – all due to the simple idea of recognizing and acting on information in images and videos faster than people can. In this webinar, Adam Pease and Jim Lundy identify why Computer Vision and LVMs represent the next big evolution in AI.

Our lead analysts will discuss:

What are the trends driving computer vision and large vision models?
What are the use cases where Computer Vision and LVMs will have the largest impact?
How can enterprises gain a competitive advantage by putting Computer vision and LVMs to work?

Join us on September 30th for this insightful analyst webinar and Q&A and discover how computer vision is shaping the future of business and driving growth across multiple sectors.

Elevate Your CX with AI: The Rise of Virtual Agents in the Contact Center