Will Social Networks Replace Email?
Author: Jim Lundy Date: September 30, 2011
Topic: Social Software, Collaboration Research Note Number: 2011-13
Issues: What are the trends in Social Software?
What are the trends impacting Collaboration in the enterprise?
Summary: In the Facebook era, social networks have begun to replace email as the primary form of interaction between coworkers, customers and partners. Email will not disappear soon but its role in enterprise collaboration is beginning to shift.
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