The App Personality Matrix:  Touch and Voice are Just the Beginning

Author: Mike Anderson                  Date: October 28, 2011

Topics: Mobile;                                 Research Note Number: 2011-22

User Experience and Portals 

Issues: What are the best practices for harnessing the power of mobile computing?

What trends are affecting how information is presented to users?

Summary: After decades with little innovation in user experience, touch and voice interfaces for mobile devices have created new priorities for software. Natural and intuitive user experiences are as essential as feature and function, and redefine how people interact with IT resources and processes.

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