TRANSFORM TOUR: Redefining the Customer Experience with Automation

Aragon Research will host its third Transform Tour briefing of 2019 on Wednesday, September 11th. Join Aragon analysts for a cocktail hour and briefing as they discuss how digital labor and automation are shaping the customer experience.


  • Check-In: 4:15-4:30 pm
  • The Chatbots are Coming: How to Prepare for the Shift to Digital Labor with CEO Jim Lundy: 4:30-5:00 pm
  • Panel: How Will Automation Be A Game-Changer for Customer Experience: 5:00-5:30 pm
  • Appetizers and Cocktails: 5:30-6:30 pm


  • Wayfare Tavern, 558 Sacramento St., San Francisco, CA 94111



Automation in Customer Experience Panel

Ryan Duguid Nintex

Ryan Duguid

Chief Evangelist, Nintex

Sri Srinivasan Cisco

Sri Srinivasan

SVP/GM, Team Collaboration Group, Cisco

Shawn Farshchi Topia

Shawn Farshchi

CEO, Topia

Patrick Morrissey Altify

Patrick Morrissey

CMO, Altify

TRANSFORM Tour Global Sponsors



nintex diamond sponsor logo

Nintex is the global standard for process management and automation. Today more than 8,000 public and private sector clients across 90 countries turn to the Nintex Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. Learn more by visiting and experience how Nintex and its global partner network are shaping the future of Intelligent Process Automation (IPA).