December 21, 2018
Author: Craig Kennedy
December 7, 2018
Only Genius Organizations Can See Differences in Customer Experiences
by Jim Sinur Almost every organization publicly declares their dedication to better customer experiences, but few attain excellence. The majority of organizations (80%) think they have great customer experiences, but on
November 27, 2018
SAP’s Recent Acquisitions Show Digital Savvy
by Jim Sinur Earlier this month, SAP acquired Contextor, a 2018 Aragon robotic process automation (RPA) Hot Vendor, which made a large splash in the RPA pool. RPA is hot because it represents additional operational impr
October 31, 2018
For Best Results, Balance CRM and CJM
by Jim Sinur Customer relationship management (CRM) and customer journey mapping (CJM) have very different goals that determine their application. The problem, however, is that there is built-in goal conflict since CRM
October 11, 2018
Decision Management Is Forgotten in the Present Day of Data Science
by Jim Sinur Data science is in all the headlines today because of the growing amount of big data that needs attention, but the reality is that there is not enough time and energy to sort through all of it in order to l
October 3, 2018
Software AG Acquires Built.io for Hybrid and Cloud Integration
by Jim Sinur On September 28th, Software AG announced the acquisition of Built.io, a San Francisco-based iPaaS company, to extend Software AG’s webMethods Integration Platform. While the primary motivation was to
September 13, 2018
Digital Delivers at TIBCO NOW 2018
by Jim Sinur While some debate the meaning of digital transformation and others predict the “digital fail,” there are others delivering better digital solutions using a variety of approaches. Summarized here are thr
August 7, 2018
Food for Thought: Digital Donuts and DBPs
by Jim Sinur Discussion about digital can leave some organizations with a sour taste in their mouths, and for good reason. Large consultancy firms can make one feel like they hold the recipes for digital and if they are
July 30, 2018
Where Does RPA’s Future Lie?
by Jim Sinur Robotic process automation (RPA) has been a sector set ablaze. In order to continue this momentum in the coming months and years, some things need to change and unfold. There will be a shift from a focus on
June 14, 2018
RPA vs. BPM: Who Wins?
by Jim Sinur Robotic process automation (RPA) is a hot topic and some would try to convince you that RPA replaces business process management (BPM). Others would have you believe that BPM can be leveraged to accomplish
April 11, 2018
Give Your Business a Boost with Intelligence
by Jim Sinur We’re entering the era of intelligence where data, people, machine resources, and software will soon be able to augment what they do and what they know. Organizations that leverage intelligence will have
March 1, 2018
Nintex xchange 2018: Focusing on Intelligent Process Automation
by Jim Sinur Nintex, a provider of Workflow and Content Automation (WCA), recently held its 2018 xchange conference, which focused on intelligent process automation to optimize the enterprise. The 500+ attendees in San
February 27, 2018
As AI Heats Up, Its Winters Are a Thing of the Past
by Jim Sinur History reveals that there have been two major AI winters: the first in the mid-1970s, followed by another in the late 1980s. While there were very clear reasons for the last two AI winters, most of the te
February 14, 2018
Customer Service in the Hot Seat
by Jim Sinur Never before has there been more pressure on customer service—the competition is fierce to acquire and retain customers, and poor customer service can be a surefire way to see them go. Platitude creat
February 6, 2018
How AI Augments Business and Consumer Roles
by Jim Sinur The topic of AI is met with both hype and fear, but the truth is that AI is here to assist you. Chatbots, for example, seem fairly simplistic at first glance, but they continue to evolve beyond improving op
January 17, 2018
AI in Manufacturing, Pharma, & Financial Services
Executive leaders need to examine practical use cases to put AI to work in their enterprise, informed, in part, by their industry. by Jim Sinur (Aragon Research) – Artificial Intelligence is buzzworthy, but th
January 2, 2018
Embrace Digital Transformation in 2018 with These 10 Tips
by Jim Sinur (Aragon Research) – 2018 is a pivotal year for organizations going digital. If you have not made plans to digitally transform, or have not implemented those plans, this is your year! Keep these ten t
December 15, 2017
The CEO’s Introduction to Digital Transformation Skill Building
Senior executives need to prepare their organizations for digital transformation. This starts by closing the digital skills gap. by Jim Sinur (Aragon Research) – The destination to digital transformation isn’t
November 14, 2017
Invest in Your People to Invest in Digital Transformation
by Jim Sinur (Aragon Research) – Digital transformation is a team sport. Your organization cannot digitally transform until your people have built and strengthened their digital competencies and skills. This blog
November 9, 2017