Authors: Jim Lundy, Lou Latham Date: September 10, 2013
Topic: Social Software Research Note Number: 2013-30
Issue: Who are the social software providers and how will they navigate a crowded market?
Issue: What are the best practices for leveraging social software to gain a competitive advantage?
Summary: A highly dispersed enterprise’s knowledge workers lacked cohesive collaboration and felt out of touch. After a short pilot, they deployed a cloud-based enterprise social network (ESN), which helped to transform how they work.
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