Enterprise social networks (ESNs), also known as communities, let people connect and share knowledge and content with others. ESNs continue to be deployed but not at the pace of several years ago. Social intranets and social learning are two of the leading use cases for them.
ESNs can speed up communication and enhance the interaction between people inside and outside of the organization. ESNs can be transformative due to the ability to find people that might be able to help with a project or contribute an idea otherwise unknown.
Since interpersonal dynamics are the foundation of the modern business enterprise, the social transformation affects every aspect of corporate life, both internal and external.
This research note overviews the fast-growing sales engagement market—which extends beyond the CRM—and provides a six-year market forecast.
Sales engagement platforms (SEPs) streamline and condense digital selling tools to help sales professionals manage their work more efficiently, gain insights on content and prospects, and close more deals.