The Aragon Research Technology Arc™ for Collaboration and Communications, 2018

To faster connect people with knowledge in order to drive business, users are increasingly seeking real-time capabilities for more transparency and immediacy, and predictive and cognitive capabilities to enhance social collaboration and obtain deeper analytics.

These demands for real-time technologies will cause presence and identity to become even more important across collaboration and communications applications as a unique identifier. There is a rising need for integration, in order to embed the full range of communications and collaboration capabilities into every phase of every business process.

Additionally, the current convergence of collaboration technologies around cloud and mobile is driving the emerging mobile collaboration space into a single UI, presenting a collaborative continuum that focuses on human interaction. Alongside mobile collaboration, video, voice, and messaging communications and collaboration will drive the future of this market.

The Technology Arc for Collaboration and Communications highlights and reviews the key technologies and products that enable work output and provide maximum business value, and helps enterprises decide when, why, and how they should adopt these technologies.